Service Request Ticket - # 82252

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2024 03:45 PM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230216[Edit Inv] (opens in a new window) Bldg/Room DFSC 115
Service Tag Description Dell Latitude 5540
Serial No. hvdr4y3 Location Michael LeMaster

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AB:37


Wireless NIC BC:03:58:CC:31:9D


Bluetooth NIC BC:03:58:CC:31:A1


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Feb 09, 2024 11:55 AM
Status changed from (6) Ready to Deliver to (5) Completed
Add Attachment
Jack Martinis Feb 09, 2024 11:55 AM
set up setup, updated inventory, and took back old monitor and desktop. Closing ticket - want to bring an older usb passthrough for 2012 monitor to hook up local printer and external drive.
Add Attachment
Jack Martinis Feb 09, 2024 10:07 AM
Task reassigned to Jack Martinis.
Add Attachment
Jack Martinis Feb 06, 2024 04:30 PM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Jack Martinis Feb 06, 2024 04:19 PM
office one worked. So did camtasia. all that is left is sigmaplot. hopefully they will get back to me soon.
Add Attachment
Jack Martinis Feb 06, 2024 04:07 PM
uninstalled officeone. hopefully the key still works. 
Add Attachment
Jack Martinis Feb 06, 2024 04:05 PM
emailed sigmaplot to deactivate the key
Add Attachment
Jack Martinis Feb 06, 2024 03:44 PM
I am unsure if sigma plot will go on the new computer. I am unsure how to de-activate the current install on the desktop/
Add Attachment
Jack Martinis Feb 06, 2024 02:32 PM
20230216[Edit Inv] to the left of my desk undearneath
Add Attachment
Jack Martinis Feb 06, 2024 09:30 AM
https://community.sigmaestimates.com/guide/moving-sigma-license-another-computer/

https://www.officeoneonline.com/shapelocker/shapelocker_uninstall.html

https://support.techsmith.com/hc/en-us/articles/203732698-I-Need-to-Move-My-TechSmith-Software-to-Another-Computer
Add Attachment
Jack Martinis Feb 06, 2024 09:30 AM
will need PC back / need access to 20171051[Edit Inv] to uninstall / deactivate his installs of Camtasia, Sigmaplot 12.5, as well as his OfficeOne Shape Locker plugin for powerpoint.
Add Attachment
Jack Martinis Feb 05, 2024 04:54 PM
ad updated
Add Attachment
Jack Martinis Feb 05, 2024 04:47 PM
laptop ready for delivery, putting on equipment shelf
Add Attachment
Jack Martinis Feb 05, 2024 04:40 PM
****This is an outgoing email****
Hi Michael,

I need some additional information regarding service request #82252

Description: GFA for Michael LeMaster replacing GFA 20171051[Edit Inv]

I have this laptop all up to date and ready to deliver - did you need any special software on this machine that you had on your last one?

-Jack Martinis, UCS Tech.

Add Attachment
Public
Joanie Kinnaman Jan 22, 2024 03:53 PM
inv 2023-0466
Add Attachment
Joanie Kinnaman Jan 22, 2024 03:45 PM
Laptop:20230216[Edit Inv]
Monitor: 20230139[Edit Inv]
Add Attachment