Service Request Ticket - # 82255

Service Request Information

CONTACT Name McDermeit, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2024 09:34 AM
Department The Research Institute Phone
Location Email mcdermeitm@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 5540
Serial No. 2wdr4y3 Location Linda Eastham

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AA:A5


Wireless NIC BC:03:58:CC:11:EA


Bluetooth NIC BC:03:58:CC:11:EE

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact aitarok@wou.edu 88925

Tracking

Entered by Date Memo
Kyla Aitaro
Email

Public
Entered by Date Memo
Kyla Aitaro Feb 09, 2024 08:42 AM 
Task reassigned to Kyla Aitaro.
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Kyla Aitaro Feb 09, 2024 08:42 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Kyla Aitaro Feb 09, 2024 08:42 AM 
Megan came in and picked up device.
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Jack Martinis Feb 07, 2024 03:02 PM 
****incoming****

Thank you so much Jack. I will be in touch soon.  I live in Central Oregon and will not be in the area until the first week of March.  

Have a great day. 

Linda Eastham
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Andrew Zhen Feb 07, 2024 01:44 PM 
Added local accounts for TRI
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Andrew Zhen Feb 07, 2024 10:19 AM 
This TRI? Does this computer need local accounts 
due to off campus remote?
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Jack Martinis Feb 06, 2024 02:33 PM 
back on equip. shelf
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Jack Martinis Feb 06, 2024 10:30 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Feb 06, 2024 10:28 AM 
sophos updated. emailing end user.
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Jack Martinis Feb 06, 2024 10:11 AM 
doing sophos update then this laptop is ready to go.
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Jack Martinis Feb 06, 2024 09:52 AM 
no special pieces of software, she said asides microsoft office, it needs zoom.
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Jack Martinis Feb 06, 2024 09:46 AM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding service request #82255

Description: set up Linda Eastham's laptop for Megan McDermeit

I am configuring the laptop now and was wondering if there were any additional pieces of software that UCS can put on.

-Jack Martinis, UCS Student Tech.
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Public
Joanie Kinnaman Feb 05, 2024 11:15 AM 
so sorry, just a single laptop 20230217[Edit Inv] (no monitor 
request) Purchase request 13802
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Joanie Kinnaman Feb 05, 2024 11:03 AM 
laptop: 20230266[Edit Inv]
Monitor: 20230217[Edit Inv]
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Jack Martinis Jan 25, 2024 01:17 PM 
Where would this laptop be?
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