Status changed from (2) Scheduled to (5) Completed

Tony and I attempted to try the gx3 ethernet adapter fix, but were unsuccessful in our attempts; both of us seemed to try correctly, but I think the reason it doesn't work is because the macbook was on Sonoma. The driver says it can do monterey and up, but I think sonoma must have changed several things that donked this up. I was able to unbind and rebind and re-add her printer, however.

****This is an outgoing email****
Hi Earlene,

Description: Computer not connecting to network printer / ethernet

Apologies that this wasn't working for you earlier, I think I am able to fix both of these issues still. I am here today until 5pm though I have an appointment @ 3:30. 

I am also available this Friday from 9am-5pm.

-Jack Martinis, UCS Tech.

Task reassigned to Jack Martinis.

tried to install driver for the dock, however it 
still would not work. She had a zoom meeting at 11 
so I had to leave, the only thing I didn't try was 
just unplugging the ethernet from the dock instead 
of unpluging the dock from the computer when 
"activating" the driver

Task reassigned to Tony Benedetti White.

https://downloads.caldigit.com/

dock is a 'USB-C Dock,' there will be an ethernet driver for macOS 12.3 and above.

Status changed from (1) Pending to (2) Scheduled

****incoming****

Hi Jack,

I could be available this coming Monday, Jan. 29 at 3pm. Will that work?

Thank you,
Earlene

****This is an outgoing email****
Hi Earlene,

I need some additional information regarding service request #82273

Description: Computer not connecting to network printer / ethernet

Is there an upcoming time that would be best to look at this? 

I am currently here at UCS - 
Mondays & Wednesdays 3pm-5pm
Tuesdays & Thursdays 9am-5pm.

Let me know if there is a time I'm available that would work best for you,

-Jack Martinis, UCS Tech.

Since Monday, I have been struggling to get my 
computer (#20191087) to print using the network 
printer. When I would try to print, it would 
indicate "printing paused," but no matter what I 
did, I couldn't get it to unpause. In the past 
when this has happened, I have deleted and re-
added the printer, and this has sometimes resolved 
the issue. However, I attempted this solution 
again, but I am now unable to find the printer to 
re-add it to my computer. Are there any 
instructions I should try to resolve this?