Service Request Ticket - # 82307

Service Request Ticket - # 82307

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Jan 26, 2024 03:44 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200868 (opens in a new window)	Bldg/Room	SAC 105
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LXQ05N	Location	Christopher Solario
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:17:C7:A7
	Bluetooth NIC	3C:06:30:14:D1:55

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jan 30, 2024 01:18 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jan 30, 2024 01:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jan 30, 2024 12:48 PM	**This is an outgoing email** Hi Sharon, I need some additional information regarding service request #82307 Description: Pick up laptop to be reimaged and updated I apologize for the miscommunication regarding that laptop; the reason it was at the front desk was for me to run a command very quickly on it to get it to report to our University's server - we had a list of macs that were failing to report which was a security risk. I already put in the command, so the laptop should be fine and ready to go. If Chris / someone wants it reimaged, we can do so, but it should be fine in the mean time. Sorry for the mystery! -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Jan 26, 2024 03:45 PM	**This is an email** Hello Laurie, Yes, please. Let's do that. Thank you, Sharon	Add Attachment
Laurie McCoy	Jan 26, 2024 03:45 PM	**This is an email** Hello, That could be possible if it hasn't been updated since 2022. I can make a ticket to arrange that! If you'd like to leave it at the front desk of the TRIO office then I can have a tech come pick it up next week to have it reimaged and updated for you. Just let me know if that is something you'd like to do. Best, Laurie	Add Attachment
Laurie McCoy	Jan 26, 2024 03:45 PM	**This is an email** I wonder if it needed re-imagining and updating. Would that be possible? Thanks, Sharon	Add Attachment
Laurie McCoy	Jan 26, 2024 03:44 PM	**This is an email** Hello, I looked at the service request history in our system and the last notes we have for that computer was from March 2022. I can't seem to find any record of any recent service requests or emails about that computer in particular. It does say it is assigned to Chris Solario. Hope this was helpful! Best, Laurie	Add Attachment
Laurie McCoy	Jan 26, 2024 03:44 PM	**This is an email** Hello UCS! I have kind of a silly question - I have a MAC laptop WOU #20200868 with a note on it at my front desk in the Advising Center for the TRIO Student Enrichment Program (SEP) saying UCS with pick up. I'm not sure what someone there was going to do with it? Or maybe it has been picked up and returned and the sticky note maybe wasn't removed? Do you have any record of what is being done with this computer? Thank you so much for your help on this mystery, Sharon	Add Attachment