Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jan 29, 2024 09:30 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180603 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	3MZB8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3MZB8S2	Location	laptop parts
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; BlueBeam Revu 2018( trial mode for collab with GBC contractor) MAY2019; CAN'T SHARE Graphisoft Archaid with desktop, needs own license.
	Wired NIC	C8:F7:50:0D:5B:2C
	Wireless NIC	20:79:18:32:F0:B4
	Bluetooth NIC	20:79:18:32:F0:B8

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Laurie McCoy	Feb 01, 2024 04:25 PM	Returned loaner	Add Attachment
Tony Benedetti White	Feb 01, 2024 10:49 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Feb 01, 2024 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 01, 2024 10:49 AM	users set up is ready to go, does not need a loaner	Add Attachment
Tony Benedetti White	Jan 29, 2024 10:54 AM	putting loaner laptop at front desk	Add Attachment
Tony Benedetti White	Jan 29, 2024 09:42 AM	SR: 82313	Add Attachment
Tony Benedetti White	Jan 29, 2024 09:31 AM	Was Inventory updated: yes	Add Attachment Public
Tony Benedetti White	Jan 29, 2024 09:31 AM	Was Inventory updated: yes	Add Attachment Public
Tony Benedetti White	Jan 29, 2024 09:31 AM	Contact Info: Dianice Torrado Rosado torradorosadod@mail.wou.edu ext. 14129	Add Attachment Public
Tony Benedetti White	Jan 29, 2024 09:30 AM	Loaner is prepped and ready to go, will swap with users computer on Thursday when they come in	Add Attachment