Service Request Ticket - # 82326

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2024 04:02 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210104[Edit Inv] (opens in a new window) Bldg/Room SSC 205C
Service Tag 6KDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 6KDK1J3 Location Erin Lieuallen

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F3:87


Wireless NIC F4:7B:09:43:ED:92


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Jack Martinis Feb 06, 2024 12:45 PM
Task reassigned to Tony Benedetti White.
Add Attachment
Jack Martinis Feb 06, 2024 12:45 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jack Martinis Feb 06, 2024 12:45 PM
I believe this was all delivered to them, just never updated.
Add Attachment
Jack Martinis Feb 06, 2024 09:27 AM
ad checked, it's good.
Add Attachment
Jack Martinis Feb 05, 2024 04:57 PM
laptop needs to be unadded and readded to ad / bound.
Add Attachment
Jack Martinis Feb 05, 2024 04:10 PM
emailed Erin directly.
Add Attachment
Brady Parksion Feb 01, 2024 01:29 PM
****This is an outgoing email****
Hi Adry,

I need some additional information regarding service 
request #82326

Description: Please assign GFA pool for Erin 
Lieuallen she starts FEB 1st

We have the computer set up ready for Erin. I am 
available after 3 if you are.

Thanks,

-Brady

University Computing Solutions
Add Attachment
Public
Tony Benedetti White Feb 01, 2024 11:36 AM
20230077[Edit Inv] monitor
Add Attachment
Kyla Aitaro Feb 01, 2024 11:29 AM
Just got off the phone with Adry and verified if 
Erin had a WOU account. She does have one under:
Athena Lieuallen (lieuallena)
Add Attachment
Kyla Aitaro Feb 01, 2024 11:19 AM
****This is an email****

Hi Adry,

When was Erin's paperwork submitted? Because 
apparently we don't see her account on our end.

Best,
Kyla
Add Attachment
Kyla Aitaro Feb 01, 2024 11:19 AM
****This is an email****

Yes, she’s all set with HR.
Add Attachment
Kyla Aitaro Feb 01, 2024 11:15 AM
****This is an OUTGOING email****
Hi Adry,

Just wanting to make sure the new employee for 
your department, Erin Lieuallen's HR paperworks 
are complete and her WOU account has been created 
to ease the process of assigning her admin rights 
to her new equipment setup. 

Best,
Kyla
Add Attachment
Tony Benedetti White Feb 01, 2024 11:13 AM
20210104-just checking to make sure everything is 
installed and updated
Add Attachment
Mary Dycus Feb 01, 2024 09:48 AM
Adry Clark called 2/1/2024 asking about an ETA 
regarding this SR. The new employee starts today 
and is curious to know if there is a loaner she 
could use in the meantime while the equipment is 
being setup. 
Add Attachment
Joanie Kinnaman Jan 30, 2024 10:30 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Joanie Kinnaman Jan 29, 2024 04:02 PM
Dell laptop  
Dell monitor (if new model, I need the MAC address 
off it.
if not a new monitor than they will need a dock
Add Attachment