Service Request Ticket

Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Jan 30, 2024 09:31 AM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181089 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	884LDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884LDW2	Location	Loaner - Not imaged
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:12

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	aitarok@wou.edu	88925

Entered by	Date	Memo
Kyla Aitaro			Email Public
Entered by	Date	Memo
Kyla Aitaro	Jan 30, 2024 09:52 AM	Task reassigned to Kyla Aitaro.	Add Attachment
Kyla Aitaro	Jan 30, 2024 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyla Aitaro	Jan 30, 2024 09:52 AM	closing ticket***	Add Attachment
Kyla Aitaro	Jan 30, 2024 09:52 AM	**This is an email** Thanks, but the crisis ended after about 25 minutes. Please let them know that it’s working now. I’ll be in touch if the problem recurs. Thank you for your help. -kk	Add Attachment
Brady Parksion	Jan 30, 2024 09:37 AM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #82331 Description: Laptop running slow; currently showing a loading wheel Are you available today for me to come take a look at this issue? -Brady University Computing Solution	Add Attachment Public
Kyla Aitaro	Jan 30, 2024 09:31 AM	**This is an email** Greetings, The laptop I’ve been using is not happy today. I started it up this morning and it’s manifesting the rainbow wheel of confusion, with no end in sight. I’m wondering if there’s a different machine available for me to use until this one gets happy again. The WOU number for this one is 20181089. Please let me know what you think. Thanks, Ken Kirby NTT, Humanities	Add Attachment