****This is an outgoing email****
Hi Keven,

I need some additional information regarding service request #82332

Description: set up GFA for Keven replacing W20180641 (battery issue)

I apologize for not getting back to you last week regarding the initial installation; if you would like to come into UCS sometime this week to go over some of these issues we would be more than happy to assist with this.

-Jack Martinis, UCS Tech.

Reopened: Keven called in stating a few issues 
with the organization of his new set-up.

Dropbox is no longer downloaded

His personal, work, and yahoo email accounts are 
no longer organized to pop up together (he stated 
that John helped him set this up last time)

His chrome WOU work account does not have his task 
bar organized with previous tabs

He is having screen resolution issues

His new set-up is functioning well besides these 
issues.

Task reassigned to Charlee Hreha.

****This is an outgoing email****
Hi Keven,

I need some additional information regarding service request #82332

Description: set up GFA for Keven replacing W20180641 (battery issue)

Your setup is ready for installation, if you have any availability this week or next, we can get this equipment setup schedule.

-Jack Martinis, UCS Tech.

****outgoing****

Hello Keven,

I have just finalized installing SPSS on your new macbook, this laptop is all ready to be installed for you. In person, I can show you a free and industry leading free recording software where the only caveat is that it is a little harder to use than Screen Pal or other similar recording softwares, if this is something that interests you let me know and I can be sure to show you when I install this laptop for you. 

What times are you available for the installation of this laptop, dock, monitor, keyboard and mouse?

-Jack Martinis, UCS Tech.

All we need to get our hands on is an up to date installer that will address the issue we are facing. I don't know if I can run it right over the top of our current installation, or if I should delete whatever and re add things.

I proceeded to download SPSS and plugged in his authorization code, and when I attempt to open up SPSS it opens up: Server Login: Local Computer window with Local Computer listed under server name, and that is the only thing that is checked? I click okay and nothing happens.

I updated the License codes on the T: drive.  Keven 
has his own file in SPSS 

emailed again for availability

Status changed from (1) Pending to (6) Ready to Deliver

****outgoing****

Hello Keven,

Yes, I see here now that your most recent key expired on the 30th of November last year - a renewal will need to be made in order to get a working key. Have you had a copy of screen-cast-o-matic from the school before? I could not find anything on file for screen-cast-o-matic, and I believe a key would have to be purchased for it as well.

-Jack Martinis, UCS Student Tech.

emailed user to see if they had: keys for either spss or screen cast, if they were using a free version of screen cast, and what version of SPSS they were currently using.

sophos back on machine

    Microsoft Office
    Acrobat Pro
    SPSS
    Screen-Cast-O-Matic (for making videos)
    Zoom

almost done

laptop 20230265
dock 20230054
monitor 20230140