Service Request Ticket

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Service Request Information

CONTACT	Name	Morgan, Samantha	Date	Jan 31, 2024 09:23 AM
	Department		Phone	89484
	Location		Email	morgansam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210092 (opens in a new window)	Bldg/Room	MA 314
	Service Tag	JQRK1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	JQRK1J3	Location	Samantha Morgan
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:03:F1:FD
	Wireless NIC	F4:7B:09:41:EA:74

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Mar 15, 2024 12:47 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Mar 15, 2024 12:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Mar 15, 2024 12:46 PM	Checked ports. Saw laptop was plugged into dock and power. Told her to just plug the dock in and it should resolve the issue. Haven't heard anything back for the rest of the week.	Add Attachment
Jack Martinis	Mar 15, 2024 12:29 PM	will check if brady got response	Add Attachment
Brady Parksion	Mar 11, 2024 08:16 AM	**This is an outgoing email** Hi Samantha, I need some additional information regarding service request #82348 Description: Needs someone to look at their laptop ports. I'm not sure if Jack has already scheduled with you to take a look at this issue. It looks like you two were talking a bit, but if you're still having this issue I'm here today between 8-10. If that doesn't work, what is your schedule looking like for the rest of the week? Thanks, -Brady University Computing Solutions	Add Attachment Public
Jack Martinis	Mar 08, 2024 10:00 AM	**incoming** Hi, Jack: No, this has still not been addressed. In fact, my laptop is now disconnecting my new USB like it did with the old one before it wiped one of the folders.	Add Attachment
Jack Martinis	Mar 05, 2024 11:45 AM	**This is an outgoing email** Hi Samantha, I need some additional information regarding service request #82348 Description: Needs someone to look at their laptop ports. Was this ever taken care of for you? If not, I apologize and was wanting to schedule a good time this week if applicable. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Feb 20, 2024 10:41 AM	**outgoing** Hello Samantha; I apologize for the late response, I wanted to get back to you on this - I have a colleague, Brady Parksion (bparksion23@mail.wou.edu) who is here on Thursdays and would be happy to take a look at this for you. If Thursdays are still a good time with you, we can schedule a time that works best. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Feb 20, 2024 10:38 AM	I am not here on Fridays is what they responded with - maybe if there is a time someone could take a look at this on a thursday it seems that may be the best time for them to be assisted with this?	Add Attachment
Jack Martinis	Feb 06, 2024 04:57 PM	**This is an outgoing email** Hi Samantha, I need some additional information regarding service request #82348 Description: Needs someone to look at their laptop ports. I am here tomorrow from 3pm to 5pm, and again on Thursday from 9am to 5pm if there is a good time to stop by and take a look at the laptop. -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Feb 02, 2024 02:32 PM	Disregard below email, it wasn't for this SR	Add Attachment
Cadance Bunch	Feb 02, 2024 01:37 PM	**This is an email** Hello! No one has been to see laptop #13 in the RWEC 213. Thank you!	Add Attachment
Jack Martinis	Feb 02, 2024 09:36 AM	**This is an outgoing email** Hi Samantha, Description: Needs someone to look at their laptop ports. What would be a good time to take a look at the ports on this laptop? Is it still acting up as described? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Feb 02, 2024 09:33 AM	Hi, Jack: It's the 20210092 one.	Add Attachment
Jack Martinis	Jan 31, 2024 03:15 PM	**This is an outgoing email** Hi Samantha, I need some additional information regarding service request #82348 Description: Needs someone to look at their laptop ports. While looking at the service request for this there were two laptops listed - 20210092 and 20210110, which device would a tech be looking at? I suspect that there may be some older / worn cables or blocked connections to the pins on the ports. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Jan 31, 2024 10:04 AM	**This is an email** I'm in Maaske 314. The number is 20210092. Samantha Morgan English Studies Department Western Oregon University morgansam@mail.wou.edu 503-838-9484 Maaske 314	Add Attachment
Mary Dycus	Jan 31, 2024 09:30 AM	**This is an email** Thank you Mary! Staff are in the room M-F 9am until 4pm. Laptop #20210110.	Add Attachment
Mary Dycus	Jan 31, 2024 09:30 AM	*THIS IS AN OUTGOING EMAIL* Good morning Roseanna, I can go ahead and put in a service request for you. What is a good time and day for a tech to come out and visit? And what is the WOU number for the laptop? Please let me know. Best, Mary	Add Attachment
Mary Dycus	Jan 31, 2024 09:24 AM	**This is an email** Would noon tomorrow (Thursday) be possible? I'll be in my office between 12-1 tomorrow. Samantha Morgan English Studies Department Western Oregon University morgansam@mail.wou.edu 503-838-9484 Maaske 314	Add Attachment
Mary Dycus	Jan 31, 2024 09:24 AM	*THIS IS AN OUTGOING EMAIL* Good morning Samantha, Of course! What is a good time and day for a tech to come and take a look? Best, Mary	Add Attachment
Mary Dycus	Jan 31, 2024 09:23 AM	**This is an email** Is it possible to have someone look at the ports on my laptop? I have had issues with other things (like my second monitor) connecting. I'm curious if these are related now. Samantha Morgan English Studies Department Western Oregon University morgansam@mail.wou.edu 503-838-9484 Maaske 314	Add Attachment