Task reassigned to Adam Logan.

****This is an outgoing email****
Hi C. Mark,

Regarding service request #82357 Description: Cannot log into windows.

I was able to access your office today and work on the machine. We resolved the domain issue. I stuck around to update the OS while I was there, and encountered multiple blue screens of death. From the errors given it seems the hard drive on your computer is in the process of failing. I recommend saving any important files on the PC to WOU network drives and then contacting us to create a new ticket to replace the hard drive or replace the computer.

****incoming****

You will have to.please call public safety to let you in I work nights so I can not leave my office unlocked .ty

****This is an outgoing email****
Hi C. Mark,

I need some additional information regarding service request #82357

Description: Cannot log into windows

I was wanting to inquire again about a possible time we can arrange for your office to remain unlocked, or have a colleague unlock it for us during the day. I believe we can also request campus public safety to unlock your room, though I am unsure about this process.

-Jack Martinis, UCS Tech.

Priority changed from (3) Priority to (2) High Priority.

When logging in, user receives the message "The trust relationship between this workstation and the primary domain failed."

Mark works nights, and won't be available for calls, but you should be able to go over and take care of this during the day.