Service Request Ticket - # 82361

Service Request Information

CONTACT Name Hopkins, Gareth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2024 10:56 AM
Department Natural Science Division Phone 89395
Location Email hopkinsg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210525[Edit Inv] (opens in a new window) Bldg/Room NS 216
Service Tag 9R97PK3 Description Dell OptiPlex 7090 SFF
Serial No. 9R97PK3 Location

CPU Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz


OS Unknown Software
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Feb 02, 2024 10:47 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Feb 02, 2024 10:47 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Feb 02, 2024 10:46 AM 
****This is an outgoing email****
Hi Gareth,

Description: Update R and R Studio on one computer in NS216

I was able to uninstall R and R studio on the computer in question (20210525), and redownloaded them with the latest installers I had available. 
I hope it works as it should now.

-Jack Martinis, UCS Tech.
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Jack Martinis Feb 02, 2024 10:45 AM 
uninstalled what versions were on there and redownloaded latest ones from the t drive. logged into computer to the right of this one to look at what version they had on there, and they now appear to match. Closing ticket and emailing person.
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Kyla Aitaro Feb 01, 2024 11:01 AM 
****This is an email****

Hi Mary,

Thanks for the quick response. It looks like any 
day apart from Thursday would work, as there are 
only classes scheduled in here on Thursdays.

Thanks,
Gareth
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Mary Dycus Feb 01, 2024 10:58 AM 
***THIS IS AN OUTGOING EMAIL***
Good morning Gareth, 

What is a good day and time for a tech to come out 
and visit? Please let me know. 

Best,
Mary
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Mary Dycus Feb 01, 2024 10:56 AM 
****This is an email****
Hi UCS,

There appears to be just one computer in NS216 
which is not running R and R Studio properly 
because it appears that it is running an old 
version of one or both of those programs. Could 
you please update both R and R Studio to the 
latest version on that machine?

Computer #: 20210525[Edit Inv]

Thanks so much,
Gareth

_____________
Gareth R. Hopkins, PhD
Associate Professor
Department of Biology
Western Oregon University
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