Service Request Ticket - # 82363

Service Request Information

CONTACT Name Koshnick, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2024 03:50 PM
Department Teacher Prep Student Support Services Phone 89304
Location Email koshnickj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200383[Edit Inv] (opens in a new window) Bldg/Room RWEC 221
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17PQ05N Location Jennifer Koshnick

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B6:AB:67


Bluetooth NIC C4:91:0C:B5:C0:F8

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Feb 12, 2024 04:22 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Feb 12, 2024 04:22 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Feb 12, 2024 04:22 PM 
was able to come by and there was no special fix needed - she was still on big sur, and sophos literally just needed an extra permission and now it updates just fine. Closing ticket.
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Sam Sevugan Feb 12, 2024 04:09 PM 
She is stopping the office @ 4:15 for help with her 
issue.
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Jack Martinis Feb 02, 2024 09:10 AM 
Will need the sophos fix
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Laurie McCoy Feb 01, 2024 03:50 PM 
Jen is getting a "full disk access required" message 
from sophos and can't make it go away, She is 
available for someone to come by tomorrow between 
11-1 and 3-5
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