Service Request Ticket

Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Feb 02, 2024 12:09 PM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180583 (opens in a new window)	Bldg/Room	WEL 140
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	SK8A254857	Location	Kelly Jaskoski
	Model	Phaser 3260DI	Hostname	finaidfront.wou.edu
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; IP:140.211.124.19	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:12:75

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 05, 2024 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 05, 2024 11:18 AM	the toner cartridge was broken, john checked the printer on the server side and found error 09-450, they will order another toner	Add Attachment
John Rushing	Feb 05, 2024 08:36 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Laurie McCoy	Feb 02, 2024 04:13 PM	**This is an email** mornings before 11am Kelly Jaskoski	Add Attachment
Laurie McCoy	Feb 02, 2024 04:13 PM	**This is an email** Hello, What is your availability next week for a tech to come by? This way they can make sure you're there to test print from your computer. Best, Laurie	Add Attachment
Laurie McCoy	Feb 02, 2024 04:12 PM	I have restarted my computer, turned off the printer and it still will not print- now it is green with a red line under the green light and there are 3 small dots that is lite up orange Kelly Jaskoski	Add Attachment
Cadance Bunch	Feb 02, 2024 12:09 PM	Does not require a code to print	Add Attachment
Cadance Bunch	Feb 02, 2024 12:09 PM	**This is an email** Hi UCS My copier is not working again. Not sure what is happening - it has the green light but when i try to send nothing prints. XEROX - Phaser 3260 #20180583 Thanks	Add Attachment