Service Request Ticket - # 82377

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2024 02:27 PM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20200230[Edit Inv] (opens in a new window) Bldg/Room RWEC 137
Service Tag Description Apple 21.5-inch iMac with Retina 4K Display #Z148
Serial No. C02DJ0QY07F6 Location Konnie Sayers

CPU Unknown


OS Unknown Software

Wired NIC 18:7E:B9:0A:2F:7B


Wireless NIC 14:7D:DA:89:92:42


Bluetooth NIC 14:7D:DA:4D:E1:C5

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Feb 07, 2024 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Feb 07, 2024 09:45 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Feb 07, 2024 09:45 AM 
updated sophos, network extension stopped working. 
The fix was to go into finder find the network 
extension file under sophos, attempt to put it in 
the trash to trigger the extension permissions to 
be prompted again. works now
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Mary Dycus Feb 05, 2024 08:08 AM 
****This is an email****
Hi Laurie,

I should be in the office:
Monday - 9am - 11:30 / 12:30 - 2:30 / 4:30 - 5:30
Tuesday - 9am - 11:30 / 12:30 - 1:30
Wednesday - 9am - 11:30 / 12:30 - 2:30 / 4:30 - 
5:30
Thursday - 9am - 11:45 / 1:15 - 2:30 / 4:30 - 5:30
Friday  - 9am - 11:30 / 12:30 - 2:30 / 4:30 - 5:30

Thanks and hope you have a good weekend, Konnie :)
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Mary Dycus Feb 05, 2024 08:08 AM 
***THIS IS AN OUTGOING EMAIL***
Hi Konnie,

I have gone ahead and made a service request for 
this issue, SR#82377. What is your availability 
next week for a tech to come out and update your 
Sophos?

Best,
Laurie
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Jack Martinis Feb 02, 2024 04:53 PM 
Hoping it doesn't need sophos fix.
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Laurie McCoy Feb 02, 2024 02:27 PM 
****This is an email****
Hi UCS Rep,

I had my Mac (2020 0230) disconnected from the 
internet while I was out of the office for a week 
and a half and now Sophos is indicating I need an 
IT Admin. to help me get the last update.

Thank you, Konnie :)
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