Service Request Ticket - # 82384

Service Request Information

CONTACT Name Dupras, Debora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2024 09:44 AM
Department Phone 89294
Location Email duprasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170471[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 1B4W2M2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 1B4W2M2 Location Parts pile

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; TRANSFER license FROM STOLEN laptop W#20160186 DEC2017 to NEW laptop W#20170471 : Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016
TECHS Submitted by Jenna Bauman Contact baumanj@wou.edu
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 29, 2024 11:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jenna Bauman Feb 05, 2024 09:44 AM 
Won't hold a charge.  Laptop battery dies within like half an hour. She was in for a different issue and I noticed this 
and told her I'd put a ticket in for her. Would it be worthwhile for us to get her a new laptop battery?  Or is the best 
solution a new laptop?

Thanks!
Add Attachment