Service Request Ticket - # 82386

Service Request Ticket - # 82386

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Service Request Information

CONTACT	Name	Vaughn, Jennifer	Date	Feb 05, 2024 10:46 AM
	Department	Creative Arts/Art	Phone
	Location		Email	vaughnj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230266 (opens in a new window)	Bldg/Room	ITC 206C
	Service Tag		Description	Apple Macbook Pro
	Serial No.	JK4XX6FD91	Location	Jennifer Vaughn
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7D:01:E6
	Bluetooth NIC	60:3E:5F:7C:AB:E1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Feb 13, 2024 12:21 PM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #82386 Description: set up purchased laptop 20230266 for Jennifer Vaughn (laptop only) So after talking with my boss, he said that we add lab printers with the FUJI prefix and that your departments APA would have to put print credits on your account if you don't have any to print with. -Jack Martinis, UCS Student Tech.	Add Attachment Public
Jack Martinis	Feb 13, 2024 12:21 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Feb 13, 2024 12:21 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Feb 13, 2024 12:21 PM	Was able to deliver macbook to Jennifer; got admin rights bestowed, art printer added - she will be holding onto her old macbook till next week to get the rest of the files off of it. We also wanted to add the lab printers for itc 103 / 104 - apparently we add them with the FUJI server, and her APA will have to buy print credits for them to use them.	Add Attachment
Jack Martinis	Feb 12, 2024 04:08 PM	back on setup shelf	Add Attachment
Jack Martinis	Feb 12, 2024 04:07 PM	computer is ready to deliver otherwise	Add Attachment
Jack Martinis	Feb 12, 2024 04:06 PM	Emailed for availability and that we can install maxon at a later date when we get a key ordered	Add Attachment
Jack Martinis	Feb 12, 2024 04:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Feb 07, 2024 03:02 PM	**incoming** Hi Jack, Thanks so much. Those sound great. Do we have Maxon Cinema 4D? I think I recall some of our classroom computers have it (although perhaps not the full license, which I sometimes pay for myself). It would be great to have that program. Will I have permissions to be able to add printers and such? Looking forward to a working computer!	Add Attachment
Jack Martinis	Feb 06, 2024 02:33 PM	having problems installing sophos	Add Attachment
Joanie Kinnaman	Feb 05, 2024 11:31 AM	inv 2023-0516	Add Attachment