Service Request Ticket - # 82391

Service Request Information

CONTACT Name Harris, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2024 04:39 PM
Department Phone 88594
Location Email harrisge@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171068[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag CSLJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLJRP2 Location SL GFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:26:D8

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 07, 2024 04:49 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 07, 2024 04:49 PM 
Camera Software added and sent over documentation.
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Tony Benedetti White Feb 07, 2024 08:17 AM 
Task reassigned to John Rushing.
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Tony Benedetti White Feb 06, 2024 11:48 AM 
the attachment looks like ds control point
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Jack Martinis Feb 06, 2024 09:35 AM 
****This is an outgoing email****
Hi Grant,

I need some additional information regarding service request #82391

Description: Cameras in Testing Center Erroring 

What kind of cameras / devices are we working with? I currently have what computer they are connected to, but I don't have the names of the type of cameras or the software that is erroring out for this.

-Jack Martinis, UCS Student Tech.
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Public
Jack Martinis Feb 06, 2024 09:31 AM 
No error photo attached.
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Sam Sevugan Feb 05, 2024 04:39 PM 
****This is an email****
Hey Sam, 

The WOU# on the computer is 20171068[Edit Inv]

Thanks!
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Sam Sevugan Feb 05, 2024 04:39 PM 
****This is an email****
Hello UCS, 

Reaching out to hopefully have someone come take a 
look at the cameras and or software for the 
cameras in the testing center. We have restarted 
the computer and program multiple times and keep 
getting this error I have attached. 

Thank you
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Image_20240205_123504_389.jpeg