Service Request Ticket - # 82395

Service Request Information

CONTACT Name Vargas, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2024 10:01 AM
Department Health & Exercise Science Phone 14029
Location Email vargasn@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20221167[Edit Inv] (opens in a new window) Bldg/Room RWEC 240
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. WVPCF416NC Location Nancy Vargas 2 weeks pile 6/30-7/14

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:B8:C3:D9


Bluetooth NIC 5C:E9:1E:B8:57:63

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Feb 14, 2024 01:40 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Feb 14, 2024 01:40 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Feb 14, 2024 01:40 PM 
Closing ticket
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Andrew Zhen Feb 14, 2024 01:39 PM 
****This is an email****
Hi,

It looks like a restart seemed to fix the issue. I 
haven't had any issues since then as long as i 
don't let it die completely.

Thanks!
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Andrew Zhen Feb 07, 2024 11:26 AM 
****This is an outgoing email****
Hi Nancy,

I need some additional information regarding 
service request #82395

Description: when laptop goes on lock screen mode 
and user signs it, the computer restarts

Regarding your computer W20221167, did you come in 
yesterday and was this resolved? If not, please 
inform us your schedule so we can take a look at 
your computer and diagnose the issue.

You can also come in as well, UCS is open Monday to 
Friday 8 AM to 5 PM.

Best,
Andrew
UCS Tech
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Public
Andrew Zhen Feb 07, 2024 09:21 AM 
ref SR 81595 this device W20221167 had issues 
connecting to JAMF previously unknown if resolved
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Kyla Aitaro Feb 06, 2024 10:02 AM 
user said they will be coming in today to see if a 
tech can look into their device.
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Kyla Aitaro Feb 06, 2024 10:01 AM 
Every time the user logs in from lock screen mode, 
the laptop restarts.

user is also having VPN connection issues when 
working remotely.
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