Service Request Ticket - # 82401

Service Request Ticket - # 82401

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Feb 06, 2024 01:30 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	883SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883SDW2	Location	Mailroom/ Student #2
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C4:FC

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 15, 2024 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 15, 2024 11:18 AM	**This is an email** thank you for the update!	Add Attachment
Tony Benedetti White	Feb 15, 2024 11:18 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Feb 15, 2024 08:59 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#82401) Description: 2 computers in DSC 206 pixelating and can't turn on We took a look at these computers, we were able to get 20180167 to turn on and 20180173 didn't appear to be pixelating anymore. I'm gonna go ahead and close this service request. If they have anymore issues feel free to contact us! Thanks, Tony Benedetti White	Add Attachment Public
John Rushing	Feb 14, 2024 04:45 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Sam Sevugan	Feb 06, 2024 01:35 PM	**This is an email** There will be a class in there from 2pm - 5pm today and from 1pm - 4pm tomorrow. The rest of the time it is available.	Add Attachment
Sam Sevugan	Feb 06, 2024 01:31 PM	**This is an email** 20180173 20180167	Add Attachment
Sam Sevugan	Feb 06, 2024 01:30 PM	**This is an email** 2 computers in DSC 206 are having problems. #V20180173 the monitor is pixelated, see attached picture. #V20180167 It will not turn on, but is plugged in.	Add Attachment 20240206_125355.jpg