Service Request Ticket

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Service Request Information

CONTACT	Name	Kaye Hays, Susan	Date	Feb 07, 2024 11:04 AM
	Department	Registrar’s Office	Phone	88184
	Location		Email	hayss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210096 (opens in a new window)	Bldg/Room	WEL 145
	Service Tag	6FDK1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	6FDK1J3	Location	Kacie Ryden
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C2:7C
	Wireless NIC	F4:7B:09:29:E8:E3

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 15, 2024 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 15, 2024 11:21 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Andrew Zhen	Feb 15, 2024 08:47 AM	**This is an email** Hi Andrew! Thank you for reaching out! I will be available all day today and tomorrow. Preferably, I would love to have the setup installed as soon as possible, but I completely understand if you are busy! Please let me know what works best for you! Thanks! Kacie -- Kacie Ryden (She/Her) Registrar Services Specialist Office of the Registrar Western Oregon University rydenk@wou.edu \| Lieuallen Administration Building, Room 104 Main Phone Number: (503) 838-8506 Registrar's Office Main Line: (503) 838-8327	Add Attachment
Andrew Zhen	Feb 14, 2024 04:25 PM	**This is an outgoing email** Hello Kacie, Regarding your equipment setup, when would be a convenient time for UCS to install your setup for you? We are available Monday - Friday 8 AM to 5 PM. Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Feb 14, 2024 02:34 PM	Need to get caldigit dock back when doing setup // swap dock	Add Attachment
Andrew Zhen	Feb 14, 2024 12:30 PM	20210096 20200687 20181128	Add Attachment
Tony Benedetti White	Feb 14, 2024 11:20 AM	dymo label writer 450 on the t drive iprint&scan is available online through support.brother.com/windows	Add Attachment
Andrew Zhen	Feb 14, 2024 10:45 AM	still needs monitor and pc laptop // still using loaner	Add Attachment
Mary Dycus	Feb 14, 2024 10:41 AM	Greg who is training Kacie Ryden came in for the Docking Station on 2/14/2024. Andrew assigned a docking station to Kacie.	Add Attachment
Andrew Zhen	Feb 14, 2024 10:39 AM	20210430	Add Attachment
Andrew Zhen	Feb 14, 2024 10:39 AM	Came in for dock so they can use it on their loaner for now until their main computer is ready	Add Attachment
Tony Benedetti White	Feb 13, 2024 09:55 AM	**This is an incoming email** Yes, we would like for it to be a Dell laptop (computer). The computer will need the following apps installed: Bother iPrint&Scan Adobe Acrobat DC Zoom DYMO Connect label maker Let me know if you have any other questions,	Add Attachment
Tony Benedetti White	Feb 12, 2024 11:18 AM	when she responds I will foreward the email to the front desk, and we will need to pick out a monitor, dock, and laptop, and let john know what the wou numbers are so he can mark that off on his spreadsheet.	Add Attachment
Tony Benedetti White	Feb 12, 2024 11:13 AM	**This is an outgoing email** Hi Susan, I need some additional information regarding service request #82411 Description: New employee replacing an old employee Would you like this to be a Dell computer? Do you know what software you will need installed on this computer? -Tony UCS Technician	Add Attachment Public
Tony Benedetti White	Feb 12, 2024 11:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tony Benedetti White	Feb 12, 2024 11:11 AM	left a vm	Add Attachment
Tony Benedetti White	Feb 12, 2024 11:09 AM	calling to find out dell or mac? software? this will be a gfa pool set up	Add Attachment
Mary Dycus	Feb 12, 2024 10:23 AM	**This is an email** Good morning, I just wanted to follow up on this request. Can we get an ETA when the new computer will be ready? Susan Hays Registrar Services Manager \| Office of the Registrar Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 503-838-8184 \| Fax: 503-838-9696 hayss@wou.edu \| 104 Lieuallen Administration Building wou.edu/registrar	Add Attachment
Jack Martinis	Feb 07, 2024 04:47 PM	Ara had a few pieces of old equipment, if they are a former employee I wonder why it wasn't turned into us.	Add Attachment
Sam Sevugan	Feb 07, 2024 02:03 PM	**This is an email** Hi Candance, I assume she has it with her as the APA for the College of Business.	Add Attachment
Sam Sevugan	Feb 07, 2024 02:03 PM	**This is an email** Hello, Where is the laptop located currently? Best, Cadance	Add Attachment
Andrew Zhen	Feb 07, 2024 11:41 AM	Computer needs to be picked up and imaged	Add Attachment
Cadance Bunch	Feb 07, 2024 11:33 AM	WOU ID 20200294.	Add Attachment
Cadance Bunch	Feb 07, 2024 11:04 AM	**This is an email** Yes, they are replacing Ara Duddlesten, who is now the APA in the College of Business. Let me know if you have any other questions.	Add Attachment
Cadance Bunch	Feb 07, 2024 11:04 AM	**This is an outgoing email** Good morning Susan, I can go ahead and put in a service request ticket for the equipment set up and the office phone number set up. However, are they replacing a previous employee? If so, who? This can help us figure out if the person who previously held the position had GFA (General fund) equipment that can be reused. Please let me know. Best, Mary	Add Attachment
Cadance Bunch	Feb 07, 2024 11:04 AM	**This is an email** We have a new employee starting Monday, February 12th. They will need a workstation and an office phone number set up. What is the process for this request? The new employee is: Kacie Ryden, V00353436, rydenk@wou.edu Let me know if you have any questions or need any additional information. Thank you for your time and assistance,	Add Attachment