Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Feb 08, 2024 11:22 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170905 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	6UA327008	Location	Abbys House
	Model	7000/DN	Hostname	as-abbycolor
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:72:F1

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 12, 2024 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 12, 2024 09:08 AM	Task reassigned to John Rushing.	Add Attachment
Tony Benedetti White	Feb 12, 2024 09:08 AM	Xerox sent a technician out to fix this. has been resolved.	Add Attachment
Jack Martinis	Feb 09, 2024 12:07 PM	emailed margaret to see if they can send us in a screen shot or picture of the message.	Add Attachment
Kyla Aitaro	Feb 08, 2024 11:23 AM	**This is an email** Anytime today is great! Thank you!	Add Attachment
Kyla Aitaro	Feb 08, 2024 11:23 AM	**This is an OUTGOING email** Good morning, What is a good time for a tech to come and visit? Best, Mary	Add Attachment
Kyla Aitaro	Feb 08, 2024 11:22 AM	Contact Info: Margaret Wheeldon ext.88219	Add Attachment Public
Kyla Aitaro	Feb 08, 2024 11:22 AM	**This is an email** Good morning! At Abby's House, our color printer is saying the fuser is at the end of its life. Can we get it replaced? Here is the number of the printer: 20170905 Thanks!	Add Attachment