Status changed from (6) Ready to Deliver to (5) Completed

****This is an email****
I would be happy to drop it off, sorry to hear 
about your foot. I'll be over to drop it off ASAP.

Thanks,
-Brady
University Computing  Solutions

****This is an outgoing email****
Hi Cori,

I need some additional information regarding service request 
#82434

Description: damaged iPad screen; looking to see either replace 
screen or get a replacement

It looks like we have received this IPad back and we have it ready 
for pick up. If you’d like to come pick it up we are open between 8-
5 Monday-Friday. 

There is the alternative of someone dropping it off for you. I am 
here all day tomorrow if you’re available for me to drop it off. 

Thanks,
-Brady
University Computing Solutions

Status changed from (3) Order in Process to (6) Ready to Deliver

iPad was received today and has been setup.

Status changed from (1) Pending to (3) Order in Process

Removed from MDM in Apple School Manager

They just submitted the index for repair. Joanie is sending in the PO to Apple.

stored in inbox #3 for the time being, basically we are waiting for if an apple box shows up or not (which tells us if the correct people approved the request or not).

****This is an outgoing email****
Hi Cori,

I need some additional information regarding service request #82434

Description: damaged iPad screen; looking to see either replace screen or get a replacement

Before we send off / inquire about the iPad, would you possible want to take off / want the magnet sticker thing on the back of the iPad back? If we sent in the iPad with this, we may get a new one and may not get this magnet sticker back. I just wanted to make sure with you first,

-Jack Martinis, UCS Tech.

placed on John's desk so he can review damages.

user brought damaged iPad and wanted to see if the 
screen could be replaced; ideally they want to order 
a new one.