Service Request Ticket - # 82447

Service Request Ticket - # 82447

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Service Request Information

CONTACT	Name	Taylor, Paula	Date	Feb 12, 2024 12:32 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230267 (opens in a new window)	Bldg/Room	WUC 122C
	Service Tag		Description	Apple Macbook Pro
	Serial No.	JK32V673MX	Location	Director of State and Federal Affairs
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7E:6D:7B
	Bluetooth NIC	60:3E:5F:7F:FB:6E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Feb 13, 2024 02:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Feb 13, 2024 02:31 PM	brought over hdmi cord and configured, explained it will need both cables to do both monitors, and that usb c is for charging. Gave appropriate emails to Paula to address putting a local account on a computer in there, and for updating gmail names and such.	Add Attachment
Jack Martinis	Feb 13, 2024 01:05 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Feb 13, 2024 01:00 PM	Will bring over HDMI cable to hook up second monitor properly, update inventory and close ticket. Going over there at 2pm or so today.	Add Attachment
Jack Martinis	Feb 13, 2024 12:22 PM	Was able to install setup, left one of the monitors with the new one.	Add Attachment
Jack Martinis	Feb 13, 2024 10:31 AM	sophos installed, ready to go.	Add Attachment
Jack Martinis	Feb 13, 2024 09:08 AM	**incoming** Hi Jack, No special programs needed on this laptop. I am available tomorrow from 9:45AM - 12PM and 2PM-5PM.	Add Attachment
Jack Martinis	Feb 12, 2024 04:55 PM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #82447 Description: set up W20230267 IFC replacing W20181475 for ASWOU Director of State and Federal Affairs I will have this laptop fully reimaged with our basic apps - do you know if this will need any special programs outside of the usual ones? (Zoom, MS office, adobe, chrome, etc). Also, when would be a good time to drop this laptop off / install it somewhere? I am available from 9am-5pm on Tuesdays and Fridays, and from 3pm-5pm on Mondays and Wednesdays. -Jack Martinis, UCS Student Tech.	Add Attachment Public
Jack Martinis	Feb 12, 2024 04:31 PM	updated name, updating mac os - at my desk.	Add Attachment
Joanie Kinnaman	Feb 12, 2024 12:33 PM	inv # 2023-0532	Add Attachment
Joanie Kinnaman	Feb 12, 2024 12:32 PM	laptop: 20230267 monitor: 20230141	Add Attachment