Service Request Ticket - # 82450

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2024 08:38 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793562 Location PDR

Model P3600/DN Hostname crackle.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINT: Phaser 3600 fuser unit from VISA2013003713 SR51470 SEPT2013 Maintenance Kit Model#126N00324 Xerox 3600 Fuser 110V, New #126N00293, Transfer Roller #022N02353 from VISA2014004527 SR56527 MAY2015 Xerox 3600 Feed Roller #JC97-02233A from VISA2014004528 SR56527 MAY2015 Ink/Toner Refill

Wired NIC 00:00:AA:BE:98:DA

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Feb 15, 2024 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Feb 15, 2024 11:40 AM 
cheri requested the SR be closed, they will continue 
to use the printer until death
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Tony Benedetti White Feb 15, 2024 11:25 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Feb 15, 2024 11:24 AM 
****This is an outgoing email****
Hi Cheri,

We were just following up with you regarding a service request 
that we have for you.  (#82450)

Description: printer issues : paper jamming and 'ADC not 
confirm ERROR' 'power cycle error' notificat

I just wanted to get in touch with you again regarding this 
issue! I have done a bit of research on these issues and the 
user manual suggests the same fix, unplugging the power cord, 
waiting a minute, and plugging it back in. The manual also 
states to contact the service representatives if the problem 
persists. I checked in with my supervisor regarding this as 
well, he said that because the printer is so far out of 
warranty, getting the service on it could be rather costly 
compared to getting a new printer.

Thanks,
Tony Benedetti White
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Tony Benedetti White Feb 13, 2024 11:46 AM 
https://download.support.xerox.com/pub/docs/3600/use
rdocs/any-os/en/Guide_EN.pdf manual for this, has 
error codes and solutions
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Tony Benedetti White Feb 13, 2024 11:45 AM 
this is a common issue for them, looking for a more 
permanent solution.
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Tony Benedetti White Feb 13, 2024 11:45 AM 
turned off, turned back on. works now.
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Kyla Aitaro Feb 13, 2024 08:38 AM 
called lastweek reporting their printer issues, 
was advised to contact us when she sees the error 
message displayed on the notification screen:

"ADC not confirm ERROR"
"POWER CYCLE ERROR"
-need cleaning
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