Service Request Ticket - # 82478

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2024 11:12 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210773[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag 8B9XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7001F Location Christopher Mansayon

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:C7


Wireless NIC D4:54:8B:B7:92:9C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact aitarok@wou.edu 88925

Tracking

Entered by Date Memo
Kyla Aitaro
Email

Public
Entered by Date Memo
Kyla Aitaro Feb 16, 2024 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Kyla Aitaro Feb 16, 2024 10:48 AM 
Task reassigned to Kyla Aitaro.
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Kyla Aitaro Feb 15, 2024 11:59 AM 
Brady was able to troubleshoot device and now ready 
for customer pickup.

contacting user now..
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Kyla Aitaro Feb 15, 2024 11:14 AM 
item(s) received from user:
-Laptop ONLY
-No case; no charging cord
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Kyla Aitaro Feb 15, 2024 11:12 AM 
username: mansayonc
V#: V00318122
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Kyla Aitaro Feb 15, 2024 11:12 AM 
user is having issues logging in to their device 
W#20210773; receives error message:
"trust relationship between the domain failed"

user has not changed their password in a while.
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