Service Request Ticket

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Service Request Information

CONTACT	Name	Manso, Tony	Date	Feb 15, 2024 12:11 PM
	Department	University Computing Solutions	Phone	89375
	Location		Email	mansot@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230218 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	Dell Latitude 5540
	Serial No.	1xdr4y3	Location	Tony Manso
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:AA:AB
	Wireless NIC	BC:03:58:CC:2C:ED
	Bluetooth NIC	BC:03:58:CC:2C:F1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Feb 23, 2024 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Feb 21, 2024 03:33 PM	Tony declined the monitor, but requested a dock W20230193	Add Attachment
Brady Parksion	Feb 21, 2024 01:52 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Feb 21, 2024 01:52 PM	Installed new laptop, everything working at this time.	Add Attachment
Jack Martinis	Feb 20, 2024 05:00 PM	I think this was finalized - we were having some trouble with the cloned drive, we cloned his hard drive from the desktop to an NVME and installed that in the laptop. Fairly certain after today all is installed and there is a new dock that went with his installation to update in inventory as well if it wasn't already done so.	Add Attachment
Jack Martinis	Feb 20, 2024 09:50 AM	needs dock	Add Attachment
Jack Martinis	Feb 20, 2024 09:03 AM	done, ready for install - messaged Tony for installation.	Add Attachment
Jack Martinis	Feb 19, 2024 03:10 PM	he wanted to know how big of a hard drive it comes with - 512gb should be enough for him, he can download the rest himself.	Add Attachment
Jack Martinis	Feb 16, 2024 04:31 PM	**This is an outgoing email** Hi Tony, I need some additional information regarding service request #82482 Description: set up GFA 20230218 for Tony, GFA replacing W20160980 What are some of the programs you would like us to install on your new laptop / that you may need help installing from our installs drive? I almost have this laptop up to date with our default image, -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Feb 15, 2024 12:14 PM	inv 2023-0542	Add Attachment
Joanie Kinnaman	Feb 15, 2024 12:11 PM	laptop 20230218 monitor 20230143	Add Attachment