Service Request Ticket - # 82489

Service Request Information

CONTACT Name Grant, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2024 09:40 AM
Department Facilities Services Phone 14037
Location Email grantd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130129[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9N8D8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9N8D8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:A2:5D:72

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Jun 25, 2024 01:21 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Tony Benedetti White Jun 25, 2024 01:21 PM 
delivered, set up, and working!
 Add Attachment
Tony Benedetti White Jun 25, 2024 12:13 PM 
Task reassigned to Tony Benedetti White.
 Add Attachment
Tony Benedetti White Jun 25, 2024 12:13 PM 
dorothy called back, scheduled for 1 pm today
 Add Attachment
Tony Benedetti White Jun 25, 2024 12:09 PM 
left a vm for dorothy
 Add Attachment
John Rushing Jun 25, 2024 10:20 AM 
in box 17, ready for delivery
 Add Attachment
John Rushing Jun 25, 2024 10:11 AM 
Task reassigned to UCS Tech.
 Add Attachment
John Rushing Jun 25, 2024 10:11 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
John Rushing Jun 25, 2024 10:11 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
John Rushing Jun 25, 2024 10:11 AM 
20130129[Edit Inv] was the WOU# and it is setup as a Kiosk for the student timeclock and is ready for delivery
 Add Attachment
Michael Ellis Feb 19, 2024 10:34 AM 
Task reassigned to John Rushing.
 Add Attachment
Kyla Aitaro Feb 16, 2024 09:40 AM 
****This is an email****
Good morning,

I am trying to restart the Student Payroll 
software on one of the kiosks in the Facilities 
Services building.  Typically Jeannie is the one 
that maintains the kiosks but she is out of the 
office today.

User:  MASH/Custom-UCSkioskuser

I restarted the kiosk and it is asking for a 
password to continue but I do not have the 
password. Is there someone who can show me how to 
get the Student Payroll software started on this 
kiosk??

Thank you very much for your help Helpdesk!!

Dorothy Grant
 Add Attachment