Service Request Ticket - # 82496

Service Request Ticket - # 82496

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Service Request Information

CONTACT	Name	Brophy, Heather	Date	Feb 19, 2024 10:13 AM
	Department	Business Services	Phone	88130
	Location		Email	brophyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180201 (opens in a new window)	Bldg/Room	WEL 115C
	Service Tag	7627HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7627HQ2	Location	Cashier's Window
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:85:E6

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 19, 2024 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 19, 2024 10:51 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Feb 19, 2024 10:51 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#82496) Description: Needs access to Excel and Word. We have found the problem and in about 45-60 minutes, this should work for Amidy! Thanks, Tony Benedetti White	Add Attachment Public
Mary Dycus	Feb 19, 2024 10:13 AM	**This is an email** Hello, We have a student worker, Amidy King ( V00393792 aking22@mail.wou.edu) that has access to one of the Business Office computers for Excel and Word but not on another computer. The computer she needs access to for these applications is 20180201 - is there a simple way to fix this? Thank you for your help!	Add Attachment
Mary Dycus	Feb 19, 2024 10:13 AM	**This is an email** Hi Heather, We may need your assistance please. It seems like Amity does not have access to either the Excel or Word app on her computer (the one Norman uses.) I asked her to send me those error message screenshots; but they were sent from BO email address and not her WOU email address. I’m not sure if that caused the issue or if she needs a Microsoft 365 license. Have a great day! XuanXuan Villeneuve AP & Travel Reimb Accountant \| Business Services Western Oregon University - wou.edu/business 345 Monmouth Ave N \| Monmouth, OR 97361 P: 503-838-8231 villeneuvex@wou.edu	Add Attachment image (23).png image001 (2).png