Service Request Ticket

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Service Request Information

CONTACT	Name	West, Beverly	Date	Feb 19, 2024 11:50 AM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180333 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	252HTQ2	Description	Latitude 7390 i7-8650U 13.3in non-touch Display
	Serial No.	252HTQ2	Location	PDR
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]
	Wired NIC	E4:B9:7A:2B:C5:11
	Wireless NIC	64:5D:86:4A:28:97
	Bluetooth NIC	64:5D:86:4A:28:98

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Feb 26, 2024 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Feb 26, 2024 11:58 AM	PL/SQL installed, Beverly will let us know if she has any issue.	Add Attachment
Brady Parksion	Feb 23, 2024 11:47 AM	**This is an email** That works, see you then! Thanks, Bev	Add Attachment
Brady Parksion	Feb 23, 2024 11:46 AM	**This is an email** Hello Beverly, It looks like I won't be able to get over there until later today, I'm thinking about 2:30-3:00 if you're around then. Thanks, -Brady University Computing Soluions	Add Attachment
Brady Parksion	Feb 23, 2024 11:46 AM	**This is an email** No problem, ill probably have a narrowed time frame tomorrow once i get in at 8am -Brady	Add Attachment
Brady Parksion	Feb 23, 2024 11:44 AM	**This is an email** Hi Brady, any time on Friday is fine - just let me know the approximate time so that I can make sure I don’t wander off during that time 😁	Add Attachment
Brady Parksion	Feb 23, 2024 11:44 AM	**This is an email** Good morning Beverly, I will also be available Friday. Is there a specific time that works best for you? thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Feb 23, 2024 11:43 AM	**This is an email** Hi Brady, Is someone available on Friday to install this? I don't have any meetings that day. Thanks, Bev --- Beverly West Director of Academic Affairs Western Oregon University 503-838-8796 Pronouns: she/her/hers	Add Attachment
Brady Parksion	Feb 19, 2024 12:37 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Feb 19, 2024 12:37 PM	**This is an outgoing email** Hi Beverly, I need some additional information regarding service request #82498 Description: please install PL/SQL on Beverly's computer I am available until 2:00pm today to get this installed if you’re available. Thanks, -Brady University Computing Solutions	Add Attachment Public