Service Request Ticket - # 82507

Service Request Information

CONTACT Name Doerfler, Logan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2024 09:12 AM
Department Phone 89379
Location Email doerflerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Brady Parksion Feb 26, 2024 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Feb 26, 2024 12:20 PM 
Task reassigned to Tony Benedetti White.
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Brady Parksion Feb 26, 2024 12:20 PM 
I believe Tony and I completed this on Thursday last 
week, goin to close out the ticket.
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Jack Martinis Feb 21, 2024 03:36 PM 
John showed me how to add groups to a mac - on system settings -> users & profiles -> login options -> Network Account Server / MASH -> edit -> MASH / open directory utility -> unlock -> double click AD -> show options -> administrative -> add the group listed below to the group list.
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Tony Benedetti White Feb 21, 2024 11:28 AM 
Task reassigned to UCS Tech.
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Tony Benedetti White Feb 21, 2024 11:28 AM 
ask john about how to add user groups to a mac
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Tony Benedetti White Feb 21, 2024 10:52 AM 
20170796[Edit Inv]
20170908[Edit Inv]
20170794[Edit Inv]
20170910[Edit Inv]
20170795[Edit Inv]
Are all good to go
The two 2019 computers are macs and I'm not sure 
how to add a group on macs
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John Rushing Feb 21, 2024 09:23 AM 
Task reassigned to Tony Benedetti White.
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John Rushing Feb 21, 2024 09:23 AM 
Now we need to add the group veteran_stu_admin to the computers admins just like we would a user.
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John Rushing Feb 21, 2024 09:22 AM 
I created AD group veteran_stu_admin, I also added  bmorgan21 to the group.
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Tony Benedetti White Feb 21, 2024 09:18 AM 
Task reassigned to John Rushing.
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Tony Benedetti White Feb 21, 2024 08:45 AM 
****This is an incoming email****
His name is Brant Morgan | 
username: bmorgan21@mail.wou.edu
V#:00385641
Computers for the student worker to admin on:
20170910[Edit Inv]
20191095[Edit Inv]
20170908[Edit Inv]
20170795[Edit Inv]
20191096[Edit Inv]
20170794[Edit Inv]
20170796[Edit Inv]
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Kyla Aitaro Feb 20, 2024 09:12 AM 
****This is an OUTGOING email****
Hi Logan,

We would be glad to assist you in making this 
happen! Please provide the following information 
for your student workers to gain admin rights for 
your department's computers:

-The student workers' WOU Username & V#
-List of all department computers that you would 
like your student workers to become admins

Best,
Kyla
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Kyla Aitaro Feb 20, 2024 09:12 AM 
****This is an email****

Good morning,

I am reaching to see what the steps are to have 
one of my student workers become an admin for our 
computers here in the VRC. He's an Air Force 
Veteran and current IS major so I'm confident he 
can do some of the basic functions were looking 
for.

Thank you, let me know the next steps!
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