Service Request Ticket - # 82509

Service Request Ticket - # 82509

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Service Request Information

CONTACT	Name	Moreno, Jennifer	Date	Feb 20, 2024 10:07 AM
	Department	Criminal Justice	Phone	88733
	Location		Email	morenoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181057 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	885QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885QDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D2:0C

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Mar 08, 2024 03:58 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Mar 08, 2024 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Mar 08, 2024 03:58 PM	Have attempted to contact user 3 times about this, no response. Closing ticket for the time being, can reopen if presents problem later.	Add Attachment
Jack Martinis	Mar 08, 2024 10:14 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #82509 Description: unable to print from computer to the printers--not connection issue; all right printers are mapped I was wanting to double check and see if this was still an issue for you. If so, what would be some good dates / times in the upcoming week to possibly meet and take care of this? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 05, 2024 11:37 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #82509 Description: unable to print from computer to the printers--not connection issue; all right printers are mapped Hello, I don't believe anyone has taken care of this for you - if you are available any time this week, please let us know and we can coordinate a time to take care of this. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Feb 20, 2024 01:01 PM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #82509 Description: unable to print from computer to the printers--not connection issue; all right printers are mapped I am unable to meet on Thursdays as I am not here; I am available on Mondays and Wednesdays from 3pm to 5pm, and on Tuesdays and Fridays from 9am to 5pm. If there is a time that works best with you to take a look at this during those times, I would be more than happy to schedule an appointment. I apologize for the printing issues in the meantime, -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Feb 20, 2024 10:14 AM	user's availability: every Thursday from 7:30am - 9:30am *but can arrainge a specific time during the week	Add Attachment
Kyla Aitaro	Feb 20, 2024 10:13 AM	**This is an email** Mary, The WOU# is 20181057. The computer is in Maaske Hall 204. I am here every Thursday from 7:30-9:30 and 12:00-2:00. But I can also be available Mondays, Wednesdays and Tuesdays if the tech needs a more flexible time slot. Jennifer	Add Attachment
Kyla Aitaro	Feb 20, 2024 10:12 AM	**This is an OUTGOING email** ennifer, I can go ahead and put in a service request for you. What is the WOU number for the device? What is a good time/day for a tech to come and visit? And where is the device located? Best, Mary	Add Attachment
Kyla Aitaro	Feb 20, 2024 10:12 AM	**This is an email** Good morning, No error codes, just a complete inability to print from the internet. The printing window clocks endlessly until finally the internet browser says "not responding" and the whole thing crashes and shuts down to my desktop screen. Jennifer	Add Attachment
Kyla Aitaro	Feb 20, 2024 10:07 AM	**This is an OUTGOING email** Good morning Jennifer, Are there any error codes that pop up either on your computer or on the printer you are trying to print from? Please let me know. Best, Mary	Add Attachment
Kyla Aitaro	Feb 20, 2024 10:07 AM	**This is an email** Hi! I had help with this a few weeks ago, but the problem is persisting. It worked for a little bit, but I'm back to having issues. I am unable to print from my computer to the printers. It's not a printer connection issue. I have all the right printers mapped. Every time I print, my computer freezes. It clocks and clocks and clocks and then crashes. It used to happen mostly when I printed from the internet, but now it's happening non-stop. I'm hardly able to print.	Add Attachment