Service Request Ticket - # 82520

Service Request Information

CONTACT Name Vargas, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2024 04:32 PM
Department DEI Diversity Equity Inclusion Phone 89518
Location Email vargasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230027[Edit Inv] (opens in a new window) Bldg/Room AD 302C
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. MWNV7KPJCF Location Sara Glascock

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:D7:62:B8


Bluetooth NIC 6C:7E:67:D8:53:CC


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public

Entered by Date Memo
Paul Lambert Jan 15, 2025 08:55 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Feb 23, 2024 04:33 PM
****outgoing****

Hello Dominique,

I was able to locate one of the department monitors and put it with Sara's setup. The second one, according to my inventory sheet, is the one that is at that vacant desk as soon as you walk in on the left - this monitor is 20201024[Edit Inv]. Whenever a new person / setup will occupy that space, a GFA monitor will be brought alongside that one to create a two monitor setup again.

I was able to successfully add the title 9 i drive, as well as add the department printer for Sara as well.

If you have any questions, please reach out to us.

-Jack Martinis, UCS Tech.
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Jack Martinis Feb 23, 2024 04:28 PM
Task reassigned to Paul Lambert.
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Jack Martinis Feb 23, 2024 04:28 PM
Paul - would you be able to activate one of the two ports in this room? This room is office 302c in the admin building - one of the two ports was unconfigured, and the one that was configured was set up for a printer (this is where the ethernet is plugged into now).
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Jack Martinis Feb 23, 2024 04:08 PM
also need internet port to activate. 
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Jack Martinis Feb 23, 2024 04:08 PM
Was able to install the departments purchased monitor - we found it in GFA storage, this one was 20201022[Edit Inv]. also hooked up printer and i drive. They need permission for the i drive. 
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Jack Martinis Feb 23, 2024 01:56 PM
sent dominique email that we were looking for the second monitor, and that I need to know what the name of the printer is as well as what I drives Sara may need added.
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Jack Martinis Feb 23, 2024 01:56 PM
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding service request #82520

Description: Sara Glasscock, AD 302. wants a POOL MacBook Pro to use with 2 monitors (they have one already)

I have assembled Sara's setup with; the macbook, monitor, dock, keyboard and mouse - we are currently looking through for a second monitor belonging to the department. I wanted to ask a few things - what is the name of the printer Sara will be printing to? I need the name in order to add the printer as it wasn't written on the printer itself outside her room. I will also need to know what departmental / I drives she may need added.

Thank you,
-Jack Martinis, UCS Tech.

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Jack Martinis Feb 23, 2024 01:50 PM
She needs; second monitor, printer added, any department drive added that may be needed - see Dominique for this.
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Jack Martinis Feb 23, 2024 01:50 PM
setup setup as listed below; there was no second monitor, we will have to find one of the department monitors Dominique claims we took back when whoever departed. They need their printer added, because Dominique wasn't around to ask what name the printer was and it wasn't listed their because department printer. 
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Jack Martinis Feb 23, 2024 12:44 PM
macbook 20230027[Edit Inv]

dock 20200886[Edit Inv]

monitor (from us) 20210963[Edit Inv]
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Jack Martinis Feb 23, 2024 10:34 AM
I believe the macbook is completely up to date - need to pick out the rest of the equipment and assign it.
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Brady Parksion Feb 22, 2024 02:02 PM
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding service request 
#82520

Description: Sara Glasscock, AD 302. wants a POOL MacBook Pro 
to use with 2 monitors (they have one already)

It looks like the user account for Sara hasn’t been created yet, I 
have gotten authorization to come do the setup today. The issue is 
Sara wouldn’t be able to log into the computer and we’d have to 
schedule a second visit tomorrow to make her an admin and add 
the printers. 

It’s mostly what is most convenient for you and Sara. Let me know 
what you guys decide.

Thanks,

-Brady
University Computing Solutions
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Jack Martinis Feb 21, 2024 03:43 PM
Found laptop in 2 wks pile, past date from 1/24/24. Laptop is 20230027[Edit Inv] - now in GFA pool after being returned. 
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Joanie Kinnaman Feb 20, 2024 04:33 PM
she starts Thursday 2/22/2024
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Joanie Kinnaman Feb 20, 2024 04:32 PM
please select:
MacBook Pro (for use with 2 monitors)
1 Dell monitor
some attachment for the use of two monitors
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