Service Request Ticket - # 82523

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2024 09:10 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230264[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple Macbook Pro
Serial No. L9Y2423Y6H Location Dianice Torrado

CPU Unknown


OS Unknown Software

Wireless NIC 60:3E:5F:79:EA:C9


Bluetooth NIC 60:3E:5F:86:9B:44


TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Feb 27, 2024 10:36 AM
Task reassigned to Jack Martinis.
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Jack Martinis Feb 27, 2024 10:36 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Feb 27, 2024 09:56 AM
emailed to ask confirmation
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Tony Benedetti White Feb 27, 2024 09:01 AM
brady granted admin rights. but did not check on 
office access
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Tony Benedetti White Feb 26, 2024 10:07 AM
she confirmed that she will come in.
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Tony Benedetti White Feb 26, 2024 09:41 AM
Task reassigned to UCS Tech.
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Tony Benedetti White Feb 26, 2024 09:40 AM
told her she can come in and let the front desk know 
what the SR# is and they can grab a tech to help her 
out
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Tony Benedetti White Feb 26, 2024 09:40 AM
****This is an incoming email****
I'm here at Columbia room 9-12:30 I can go after.
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Tony Benedetti White Feb 26, 2024 09:22 AM
Dianice did not show. emailed to check in.
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Andrew Zhen Feb 21, 2024 10:35 AM
Task reassigned to Tony Benedetti White.
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Andrew Zhen Feb 21, 2024 10:34 AM
****This is an email****
Yes, I can.
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Tony Benedetti White Feb 21, 2024 09:18 AM
****This is an outgoing email****
asked if she was available to come in around 9am on 
monday. I am free 8-11 that morning.
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Tony Benedetti White Feb 21, 2024 09:11 AM
Contact Info: Dianice Torrado Rosado
torradorosadod@mail.wou.edu
14129

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Tony Benedetti White Feb 21, 2024 09:10 AM
****This is an incoming email****
My name is Dianice Torrado, last week I reached 
out because I have trouble sharing the screen on 
zoom meetings and also I have no access to any 
Microsoft programs.  

As I mentioned earlier (another email) I work from 
home.  I will be on campus in person next Monday 
02/26 from 9 to 12:30 pm.  

I would like to set an appointment for that day 
early in the morning or afternoon if possible. 
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