She picked up her laptop and I helped her get VPN 
installed. 

****This is an outgoing email****
Hi Nora,

I need some additional information regarding service request #82533

Description: Ransomware Detected 

I have reimaged this laptop and was wondering if there were any special programs that needed to be re-downloaded onto it before getting it gets back to you; we already have installed - zoom, MS office, Adobe, and chrome installed. 

If nothing else is needed on it, it is ready to be picked up from UCS or someone is able to drop it off to you on campus between our open hours.

-Jack Martinis, UCS Tech.

Task reassigned to Jack Martinis.

laptop has: new image, name updated, sophos / windows / dell command updates performed, adobe updated.

Imaging was down, its back up as of 10am today.

She came and picked it up

****This is an outgoing email****
Hi Nora,

I need some additional information regarding service request 
#82533

Description: Ransomware Detected 

When you dropped off your laptop did someone give you a loaner 
you could use while we work on it?

Thanks,

-Brady
University Computing Solutions

****This is an email****
Hi
I dropped of my laptop this morning because it had 
some ransom ware detected on it. I was told it 
needed to be reimagined. I was just wondering when 
I might expect to get it (or a replacement) back? 
Thank you 
Nora