Status changed from (2) Scheduled to (5) Completed

****This is an email****
I’m in Gresham. If you can drop it off in my 
office, Todd 229, that would be great. I need it 
back by 2 pm when I return to campus. If you won’t 
be on campus, who else can drop it off for me?

Jennifer McMullen | she/her/ella

Brady,

I just saw a message from my coworker that she was 
not allowed to pick up my laptop today. I just 
returned from my vacation, and I need to leave 
campus by 7 am tomorrow with my laptop. How can I 
make arrangements to get my laptop before 7 am?

Jennifer McMullen | she/her/ella
Observation and Assessment Coordinator | Bilingual 
Spanish
THE RESEARCH INSTITUTE | 503.751.4004

She brought it in and it is in box #22

****incoming****

I won't need a loaner laptop while I am on vacation. As long as I can pick my laptop up early on the 11th (around 7:30), I can just get mine when I get back. 

****outgoing****

Hello Jennifer,

Yes, you are able to drop it off on the 3rd. We will have a loaner laptop ready to go for you to use in the meantime. That would be plenty of time for us to swap the keyboard on your original device; it should be ready to go by the time you get back.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service request #82560

Description: Laptop keyboard needs repaired

We have received the replacement keyboard for your laptop.

I was wondering what would be a good time to swap your laptop out with a loaner so we can swap the keyboard out on your main laptop.

-Jack Martinis, UCS Tech.

Status changed from (1) Pending to (3) Order in Process

Jennifer,
I can order your laptop keyboard today, I just 
need to know the index number you would like to 
charge that to?  I can also ask Ikaika to see if 
he knows as well.

Let me know,
Joanie

Will have to pull part number of keyboard and give it to them so their supervisor can put in purchase request for that part.

****outgoing****

Hello Jennifer,

I was hoping to circle back to this - have you had a chance to notice any changes with the keyboard since the update over the last two days?

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service request #82560

Description: Laptop keyboard needs repaired

I was able to get a quote from Dell - $33.24, however, they said they would look at making sure all the drivers are up to date. 

On your laptop, there is both windows update as well as dell command update - if you would be able to look both of these programs up through your windows search bar and make sure there are no updates to be performed, this would rule out the driver issue.

We would also be able to locate those updaters if you can't find them, that would likely be over a zoom call. 

Let me know if there are any additional questions,

-Jack Martinis, UCS Tech.

****outgoing****

Hello Jennifer, I will have to ask our purchasing agent how much a replacement keyboard will be. As for likeliness of solving the issue, if this used to not be an issue on this laptop before and the keyboard only recently started having issues than I believe it is likely that a replacement keyboard will alleviate this, however, if the keyboard as always lacked sensitivity then replacing the keyboard may not change the keys being pressed or not. I would like it to be a more clear cut answer, but until it's actually swapped I don't believe we will know for sure. One thing I can think of is if we can bring a loaner laptop of the same model over and you can type on that keyboard as well to confirm if it's the keyboard on the model of laptop or the laptop itself. Let me know if you are interested in this, and I will attempt to attain a price for a replacement keyboard.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service request #82560

Description: Laptop keyboard needs repaired

Have you given any further thought into replacement of this keyboard or device? I still have the service request open and was wondering if I should close it.

-Jack Martinis, UCS Tech.

****This is an email****
I can do that, i'll see you then.

-Brady
University Computing Solutions

****This is an email****
Strange, I would love to take a look sometime this 
week, I am available today between 8-4 if you have 
time.

Thanks,

-Brady
University Computing Solutions

****This is an email****
Sorry Brady. I just got back to my office and saw 
this message. 

The issue is that some of my laptop keys are not 
responding well, particularly the numbers and the 
shift key. They don't register when I am typing at 
normal speed. If I go back and press the key 
firmly, it will work, but it is causing issues in 
regular typing. 

Jennifer McMullen | she/her/ella

My laptop number is 20200482. I am having trouble 
with keys not responding on my laptop keyboard, 
including the shift key and number keys. What is the 
best way to get this addressed? Thank you