Service Request Ticket - # 82571

Service Request Information

CONTACT Name Arimoto, Miyuki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2024 03:25 PM
Department Social Science Phone 88317
Location Email arimotom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20221166[Edit Inv] (opens in a new window) Bldg/Room MA 205
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. TJRR6032QM Location Miyuki Vamadevan Arimoto, TT CrimJustice

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:BA:6F:BE


Bluetooth NIC 5C:E9:1E:AD:5D:C0

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Mar 26, 2024 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Mar 26, 2024 02:43 PM 
closing ticket for time being
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Jack Martinis Feb 26, 2024 04:52 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Feb 26, 2024 04:52 PM 
So they need acrobat fully stripped from their personal laptop if can be done and then actually reinstall acrobat to see if that works on their personal machine. They were also experiencing issues with adobe sign just like the other users were reporting.
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Jack Martinis Feb 26, 2024 04:51 PM 
installed adobe on users assigned laptop.

acrobat was experiencing some issues saving on their personal laptop. When they combined their pdfs, or attempted to save any pdf open on acrobat on their personal laptop, a blank window would open - this is where you would be able to edit the name and save location and it never popped up, just remained blank. Tried uninstalling and reinstalling and that didn't work, acrobat stayed on there.
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Sam Sevugan Feb 26, 2024 03:25 PM 
Called and says she can't find Adobe Acrobat and 
when she looks for it in launchpad it is not 
found... Tried to direct her to look for it and 
install it but she is really not tech savvy and is 
requesting for a tech to head out and help if 
available. 

She is here till 6:00pm today. She would like a 
call to confirm whether a tech is able to assist 
or not.
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