Status changed from (1) Pending to (5) Completed

not shutting off though. Only has shut off one time since we have had it, unsure how to trigger it.

I believe the computer is getting to hot, opened 
it up and reapplied thermal paste. Getting some 
errors looking at core temp. Showing some cores 
reaching 100C. Wondering if this is an overheating 
issue rather than a battery issue.

Priority changed from (3) Priority to (2) High Priority.

testing laptop at the moment, and it doesn't look like the battery is draining that fast though it does seem to be dancing around with the remaining battery life (+- 30 minutes), which is typically a sign of a bad battery. We will do further testing and look up how much a replacement battery may be.

****This is an email****
I would like to drop off laptop #20191037 at UCS. 
This laptop loses battery power quickly. The 
laptop was plugged in to charge over the weekend 
and when it was used on Monday afternoon, it shut 
down after 22 minutes because it had run out of 
battery.

Could somebody please look at it and let me know 
if a new battery is an option.

Thank you