Service Request Ticket - # 82583

Service Request Information

CONTACT Name Gardner, Tammy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2024 01:10 PM
Department Child Development Center Phone 88238
Location Email gardnert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20211117[Edit Inv] (opens in a new window) Bldg/Room CDC
Service Tag Description Xerox C310/DNI - Color Laser Printer Duplex
Serial No. QRC802354 Location CDC-Tammy Gardner

Model C310 Hostname
Notes High Capacity Toner Cartridges:006R04365-Cyan;006R04366-Magenta;006R04367-Yellow;006R04364-Black Standard Capacity Toner Cartridges:006R04357-Cyan;006R04358-Magenta;006R04359-Yellow;006R04356-Black Ink/Toner Refill

Wired NIC 9C:93:4E:EC:AD:5A

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Feb 27, 2024 01:24 PM 
Task reassigned to Sam Sevugan.
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Sam Sevugan Feb 27, 2024 01:24 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Feb 27, 2024 01:24 PM 
She was able to figure out that only one computer in 
the office prints to that printer. 

Closing this out.
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Sam Sevugan Feb 27, 2024 01:10 PM 
88238 - call to deliver updates
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Sam Sevugan Feb 27, 2024 01:10 PM 
Tammy called to report that she is unable to 
locate the colored printer 20211117[Edit Inv]. She tries to 
add it but is not able to find it. 

She is requesting for some guidance if a tech can 
call her back and walk her through some 
troubleshooting suggestion to help her get 
connected.

If a tech needs to stop by she is available till 
3pm.

The printer and Tammy are located in Admin 101A.
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