Status changed from (6) Ready to Deliver to (5) Completed

Brought Loaner back and is looking into a new cord

****This is an outgoing email****
Hi Benjamin,

I need some additional information regarding service request #82591

Description: Macbook not charging 

I was just wanting to reach back out and remind you that this macbook is ready to be picked up to see if the issue still occurs.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Benjamin,

I need some additional information regarding service request #82591

Description: Macbook not charging 

I am unsure if anyone has reached out to you regarding this - from what our notes say, it says we were able to get it charging with a different charger just fine, and then upon swapping the cables between your original charger and ours, your original charging cube worked with our charger. It got a little more confusing when we plugged your charging cord back in and it worked fine, but I think the cable that is with your laptop may be just a little past it's prime and time for a replacement cable. If you would like to try the macbook again as is and see if it is working now, and if not we can get an order started for a new cable.

Placed laptop back in Box #9

was able to get the laptop to start charging with 
a different charger, currently up o 21%. Going to 
keep charging for a bit and see if it holds the 
charge. If it does, the battery isnt the issue and 
its most likely the charger that came with the 
laptop.

Out of warranty, will need to pay for a battery replacement. We won't use a used battery from our parts pile, not for batteries. 

Dropped off computer #20190150. It is not charging, 
charger works, and ports work, just not charging at 
all. Giving loaner #20161159