Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Feb 28, 2024 02:11 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150346 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag		Description	Xerox Phaser 6500/DN Color Printer
	Serial No.	YXE143954	Location	Upward Bound
	Model	6500/DN	Hostname	ds-storm.wou.edu
	Notes	600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; IP:140.211.64.44	Ink/Toner Refill	Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593
	Wired NIC	9C:93:4E:5E:3A:8D

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Mar 06, 2024 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Mar 06, 2024 08:55 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Mar 06, 2024 08:55 AM	test printed and printed a multipage document, did not have any issues, will close ticket for now.	Add Attachment
Jack Martinis	Mar 05, 2024 11:51 AM	**incoming** Hi There, Yes, I had this problem come up yesterday. Thank you! Best, Alexis	Add Attachment
Jack Martinis	Mar 05, 2024 11:32 AM	**This is an outgoing email** Hi Alexis, I need some additional information regarding service request #82600 Description: Color Printer keeps printing random blank pages Is this printer still printing random blank pages? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Feb 28, 2024 04:05 PM	printer test and possibly quick restart	Add Attachment
Sam Sevugan	Feb 28, 2024 02:11 PM	**This is an email** Hi There, Our color printer (W20150346) is acting funky. It has been occasionally pulling two pages through at once (leaving random blank pages in lengthier printouts). Yesterday, it also said that it was out of paper when it wasn't. Let me know if you need any more info, and thank you in advance for your help! Best,	Add Attachment