Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Feb 29, 2024 11:15 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210757 (opens in a new window)	Bldg/Room	SAC 124
	Service Tag		Description	Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
	Serial No.	SD76WNQPK60	Location	Denise Visuano
	CPU	M1 Max with 10-core CPU, 32- core GPU, 16-core
	OS	Unknown	Software
	Wireless NIC	F4:D4:88:6F:6D:F5
	Bluetooth NIC	F4:D4:88:6B:5E:1D

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 21, 2024 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 21, 2024 08:48 AM	see 82783	Add Attachment
John Rushing	Mar 01, 2024 03:27 PM	I called and left a voice message.	Add Attachment
Mary Dycus	Feb 29, 2024 11:16 AM	**This is an email** #00006802 visuanod Best, Denise Visuano, MSEd: Information Technology Director, Branding & Creative Services Marketing & Communications \| Western Oregon University The Cottage 208 \| 503-838-8349 \| visuanod@wou.edu Work requests: https://wou.edu/marcom/work- request-form/	Add Attachment
Mary Dycus	Feb 29, 2024 11:16 AM	ood morning Denise, What is your V number and username? Best, Mary	Add Attachment
Mary Dycus	Feb 29, 2024 11:15 AM	**This is an email** I used to be able to access Microsoft Word. (Trying to copy and paste new text for a client.) Now I seem to have a one-time license? And cannot copy any of the text. laptop: 20210757	Add Attachment Screenshot 2024-02-29 at 10.32.08 AM.png