Service Request Ticket - # 82614

Service Request Information

CONTACT Name Topper, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 29, 2024 03:25 PM
Department Humanities/ English, Writing & Linguistics Phone 89437
Location Email topperr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190152[Edit Inv] (opens in a new window) Bldg/Room BELL 323
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYQ1Z8L410 Location Ryan Topper NEW T/TT English

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC 38:F9:D3:CD:41:E1


Bluetooth NIC A4:83:E7:0E:BC:AD

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Mar 05, 2024 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Mar 05, 2024 03:16 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Mar 05, 2024 03:16 PM 
said it's working now, fixed. closing ticket.
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Jack Martinis Mar 05, 2024 11:29 AM 
****This is an outgoing email****
Hi Ryan,

I need some additional information regarding service request #82614

Description: Firefox not working

Are you still having issues with this laptop?

-Jack Martinis, UCS Tech.
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Public
Brady Parksion Feb 29, 2024 03:56 PM 
Task reassigned to UCS Tech.
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Brady Parksion Feb 29, 2024 03:56 PM 
Checked out computer, FireFox was crashing on 
startup. Sophos was not updated or active from what I 
could see. Instructed him to update OS then try 
firefox again.
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Laurie McCoy Feb 29, 2024 03:25 PM 
Topper called to report that Firefox was not working 
when he tried running it
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