Service Request Ticket - # 82629

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2024 03:58 PM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20171331[Edit Inv] (opens in a new window) Bldg/Room AD Lobby
Service Tag Description Xerox VersaLink C400/DNM Color Laser Printer XPPS
Serial No. 7HB471057 Location Admin Hallway Printer - From DFSC 208

Model C400/DNM Hostname lab-adminhallway/ lab-adminhallwaycolor
Notes XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS); NETWORKED IP ADDRESS:140.211.184.10 Ink/Toner Refill

Wired NIC 9C:93:4E:65:BC:E2

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jenna Bauman Mar 01, 2024 04:53 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jenna Bauman Mar 01, 2024 04:53 PM 
Re-applied the "Other" profile to both.  Fixed the station that was not sure which pool to load--it now pulls the "Other" pool automatically.  Both stations are supposed to load 
both the FinAid printers and  the Admin Hallway printers.
 Add Attachment
Jack Martinis Mar 01, 2024 04:14 PM 
the station to the left, 20130271[Edit Inv], doesn't ask for which VDI to log into. it goes straight in, and has the printer added correctly, but in addition also pulls lab-finaid and finaidcolor
 Add Attachment
Jack Martinis Mar 01, 2024 04:11 PM 
I was able to print from the computer in question - vdi samsung station 20130270[Edit Inv]. I believe the issue lays in the fact that they didn't have print credits on their account. One issue, though, was that the printer didn't automatically pull up on the print menu and I had to manually add it from the \\fuji\ menu (through file explorer). It added and worked fine for me, however it didn't auto populate and instead populated printers: Lab-WritingCenter, both color and non, as well as Lab-AALC both color and non instead of admin hallway. So it needs its printers changed.
 Add Attachment
IMG_0390.jpg
Laurie McCoy Mar 01, 2024 03:59 PM 
Task reassigned to Jack Martinis.
 Add Attachment
Laurie McCoy Mar 01, 2024 03:58 PM 
Jack is heading over to help connect a computer to 
the lab admin hallway printer for Kacie
 Add Attachment