Service Request Ticket - # 82652

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2024 11:25 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160429[Edit Inv] (opens in a new window) Bldg/Room ITC 104C
Service Tag Description iMac 21.5in w/Retina 4K, 3.1GHz Quad-core i5 #Z0RS
Serial No. D25SK064GG7F Location Graphic Arts Station replacing loaner W#20090905

CPU Intel Core i5(3.1 GHz Quad-core)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511; Adobe CC2015.5 from Student Tech LAb license station for use by students for classwork

Wired NIC 38:C9:86:58:0F:5B


Wireless NIC 28:F0:76:64:86:2A


Bluetooth NIC 28:F0:76:64:86:2B


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Mar 08, 2024 02:57 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Mar 08, 2024 02:57 PM
Dropped it off, added his profile as an admin and we added the wifi. Closing ticket.
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Jack Martinis Mar 08, 2024 02:26 PM
emailed Eric that it is ready to go back.
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Jack Martinis Mar 08, 2024 09:53 AM
Monterey should be up to date, name should be set, installing adobe full, then checking sophos, did the terminal commands and self service updates and drivers. only thing it ~technically~ doesn't have is the mac os office suite.
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Jack Martinis Mar 06, 2024 03:51 PM
mac has monterey on it now.
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Jack Martinis Mar 05, 2024 03:08 PM
Task reassigned to Jack Martinis.
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Jack Martinis Mar 05, 2024 03:03 PM
I picked this machine up and will begin reimaging it for tonight.
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Jack Martinis Mar 05, 2024 02:35 PM
latest mac os it can go to is monterey I believe.
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Jack Martinis Mar 05, 2024 02:34 PM
can pick up today if Laura is available, and if not, Eric said he can drop it off tomorrow morning for me to look at when I get in at 3pm if it wasn't already taken care of earlier.
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Jack Martinis Mar 05, 2024 02:27 PM
emailed saying that it would be best for us to pick the machine up and re image / delete everything off of it. Will see what they think about this,
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Sam Sevugan Mar 05, 2024 11:33 AM
****This is an email****
Hi Sam, the best way to reach me is email, 
freye@wou.edu

And the computer is physically located on the desk 
in Campbell Hall Room 203. If I am not around, 
Laura Killip the Office manager can let you into 
the office, or I can bring it to UCS. 
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Sam Sevugan Mar 05, 2024 11:25 AM
Contact Info: Eric Frey, freye@mail.wou.edu
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Sam Sevugan Mar 05, 2024 11:25 AM
****This is an email****
Good morning UCS team, I am trying to set up a Mac 
(2016429) as a portable system for the Art 
Department. Currently the system is operating on 
MacOS Sierra and the IP address is 10.180.129.178

I would like to have this system be able to 
connect to the wi-fi so that it can be used in 
multiple locations including classrooms and the 
WUC where ethernet may not be available easily for 
the professors to use.

Thank you
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