Task reassigned to Laurie McCoy.

She came in and picked it up, John set up her home 
drive and gave her admin rights

macbook wouldn't sign into profiles / sonoma h drive mapping fail. 

Status changed from (1) Pending to (2) Scheduled

Task reassigned to UCS Tech.

Task reassigned to Andrew Zhen.

reimaging

Priority changed from (3) Priority to (2) High Priority.

I placed the laptop in ITC 008 box 11. 

Status changed from (1) Pending to (3) Order in Process

Unassigned from JAMF in Apple School Manager

Handed to John

Task reassigned to John Rushing.

going to try image again tommorrow.

Task reassigned to Tony Benedetti White.

They are an inch or so apart

It's still on my desk, Tried smc reset but did not 
work

try smc reset for intel

os installed but issue still present // installing 
ventura to see if this issue still persist

starting image process, on my desk.

****This is an out email****
Yes, hesitantly, because we haven't been able to 
stay logged in for more than a minute before it 
crashes, so it might be difficult to actually 
access anything. but its definitely worth a shot!

****This is an outgoing email****
Hi Patricia,

I need some additional information regarding service 
request #82686

Description: Issue after software update. 

We took a look at your laptop and it looks like we 
will have to reimage it. This means that anything 
saved on the device will be removed. Do you have 
anything on your laptop that you would like to have 
backed up before we reimage it?

-Tony Benedetti White
UCS Technician

Laptop was placed in IN BOX#9. With sticky note 
attached. User also did not request a loaner laptop.