Service Request Ticket - # 82696

Service Request Ticket - # 82696

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Service Request Information

CONTACT	Name	Vickers, LouAnn	Date	Mar 06, 2024 02:03 PM
	Department	President’s Office	Phone	88888
	Location		Email	vickersl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161174 (opens in a new window)	Bldg/Room	AD 207D
	Service Tag		Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	T4YCVFK2	Location	President's Conference Room Upg
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; Polycom desktop license #5150-75109-001(RealPresence Desktop) from P0104506
	Wired NIC	50:9A:4C:47:85:1A

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Brady Parksion	Mar 07, 2024 11:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Mar 07, 2024 11:45 AM	Task reassigned to Andrew Zhen.	Add Attachment
Brady Parksion	Mar 07, 2024 11:45 AM	Talked to Nathan, he said this request is complete. Told me there was a complaint of the computer running slow. Someone will let us know if they are still having that issue though.	Add Attachment
Andrew Zhen	Mar 06, 2024 04:41 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Mar 06, 2024 04:41 PM	bad hdmi cable // on hold, nathan is going to have a conversation with louann to see what else is needed	Add Attachment
Andrew Zhen	Mar 06, 2024 04:25 PM	loaner sr#82700	Add Attachment
Andrew Zhen	Mar 06, 2024 04:21 PM	loaner 20171065	Add Attachment
Sam Sevugan	Mar 06, 2024 03:25 PM	Task reassigned to Andrew Zhen.	Add Attachment
Sam Sevugan	Mar 06, 2024 03:25 PM	**This is an email** Hi Nathan, The room should be available at 4pm and is available all day on Friday, March 8. Thank you for your quick response! LouAnn	Add Attachment
Sam Sevugan	Mar 06, 2024 03:25 PM	**This is an email** Hi LouAnn, We will prep a loaner computer and replace it in the PCR once the current meeting is done. Can you tell me when that room will be open next? We will take a look at that computer and see what we can do to either fix it or replace it if you prefer. Thank you, Nathan	Add Attachment
Sam Sevugan	Mar 06, 2024 03:25 PM	**This is an email** Hi Nathan, We continue to have problems with the computer in the PCR. I noticed that the computer is from 2016. Can we please get a new computer and have the system checked? Andrew assisted today and was very helpful. Thank you, LouAnn LouAnn Vickers	Add Attachment
Sam Sevugan	Mar 06, 2024 02:03 PM	he touch panel in Admin 207D is not connecting the TV to the computer. Andrew went over there and tried restarting the panel and computer but it did not resolve the issue.	Add Attachment