Service Request Ticket - # 82708

Service Request Information

CONTACT Name Cheng, Ya-Fang   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2024 12:18 PM
Department Education & Leadership Phone
Location Email chengy@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181040[Edit Inv] (opens in a new window) Bldg/Room RWEC 130
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1U6JWF2 Location NEW T/TT Ya-Fang Cheng, replacing Natalie Danner

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 38:F9:D3:10:31:E8


Wireless NIC 38:F9:D3:B9:B5:87


Bluetooth NIC 38:F9:D3:BE:17:A7

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Mar 07, 2024 03:34 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Mar 07, 2024 03:34 PM 
Connected computer to Ethernet and WiFi, Ethernet 
wasnt using DHCP, and WiFi got removed some how. 
Computer left updating because chrome was having an 
issue with connecting to wou servers.
 Add Attachment
Kyla Aitaro Mar 07, 2024 12:23 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Kyla Aitaro Mar 07, 2024 12:18 PM 
user called seeking tech assistance with her 
computer W#20181040[Edit Inv] not connecting to the wifi. It 
displays "wifi not configured" error message.

user tried restarting device multiple times but no 
luck.

user has class today from 1pm-4pm; she said she 
can leave her office door open if a tech is 
available to troubleshoot
 Add Attachment