Service Request Ticket

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Service Request Information

CONTACT	Name	Geoghegan, Roxanne	Date	Mar 07, 2024 01:10 PM
	Department		Phone	88313
	Location		Email	crossleyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230219 (opens in a new window)	Bldg/Room	SHCC
	Service Tag		Description	Dell Latitude 5540
	Serial No.	cwdr4y3	Location	Roxanne Geoghegan
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:AD:C3
	Wireless NIC	BC:03:58:CC:89:A4
	Bluetooth NIC	BC:03:58:CC:89:A8

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Brady Parksion	Mar 20, 2024 10:03 AM	Task reassigned to Charlee Hreha.	Add Attachment
Brady Parksion	Mar 20, 2024 10:03 AM	Task reassigned to Charlee Hreha.	Add Attachment
Brady Parksion	Mar 20, 2024 10:03 AM	Charlee completed the set up. Everything working as intended.	Add Attachment
Charlee Hreha	Mar 19, 2024 03:04 PM	**This is an email** Great! Thank you so much	Add Attachment
Charlee Hreha	Mar 19, 2024 03:03 PM	**This is an outgoing email** Hi Roxanne, I will stop by and drop off your laptop today at 4pm if that works for you! ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Kyla Aitaro	Mar 19, 2024 09:06 AM	**This is an email** Good morning, Last week I was contacted and told my new computer is ready for installation. My availability this week is today from 4-5 pm, Wednesday the 20th from 8-11 am or 4-5 pm, Thursday 8-9 am, 1-2 pm or 4-5 pm, Friday 8am-9 am or 4-5 pm. Next week I am available all day Tuesday 8am-5pm or Thursday 8 am- 5pm. Thank you so much for finding a time for me, it takes about 30 minutes to get my computer to turn on in the morning, and my keyboard randomly stops working so it has been very difficult to get charting done in a timely manner. Thank you! Roxanne	Add Attachment
Brady Parksion	Mar 15, 2024 02:33 PM	**This is an outgoing email** Hi Roxanne, I need some additional information regarding service request #82709 Description: set up W20230219 for Roxanne Geoghegan Are you available some time before 4pm today for me to get your equipment set up? Thanks, -Brady University Computing Solutions	Add Attachment Public
Jack Martinis	Mar 15, 2024 02:16 PM	**This is an outgoing email** Hi Roxanne, I need some additional information regarding service request #82709 Description: set up W20230219 for Roxanne Geoghegan In that case, it appears your laptop is all ready to be installed; what are some days next week (or perhaps a time today?) to install this equipment? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 15, 2024 02:16 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Mar 15, 2024 02:15 PM	no extra apps - ready to go!	Add Attachment
Jack Martinis	Mar 15, 2024 02:04 PM	laptop is up to date with basic image and we are just waiting to hear if there are any special programs for this device.	Add Attachment
Jack Martinis	Mar 15, 2024 01:58 PM	**This is an outgoing email** Hi Roxanne, I need some additional information regarding service request #82709 Description: set up W20230219 for Roxanne Geoghegan Apologies for the previous email - I am inquiring about extra apps on your windows laptop, not macbook! -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 15, 2024 01:56 PM	**This is an outgoing email** Hi Roxanne, I need some additional information regarding service request #82709 Description: set up W20230219 for Roxanne Geoghegan I am imaging your mac now and I was wondering if there were any special programs / applications you needed on here asides our usuals (adobe suite, microsoft office suite, chrome / firefox / edge, antivirus...). -Jack Martinis, UCS Tech.	Add Attachment Public
Brady Parksion	Mar 15, 2024 12:55 PM	Task reassigned to New Equip. Setup.	Add Attachment
Jack Martinis	Mar 12, 2024 04:47 PM	assuming it's done	Add Attachment
Brady Parksion	Mar 07, 2024 03:53 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Mar 07, 2024 03:53 PM	Started imaging laptop. On my desk.	Add Attachment
Joanie Kinnaman	Mar 07, 2024 01:10 PM	laptop 20230219 monitor 20230143	Add Attachment