Service Request Ticket - # 82711

Service Request Ticket - # 82711

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Mar 08, 2024 08:22 AM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211316 (opens in a new window)	Bldg/Room	RWEC 251
	Service Tag	6370JL3	Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00ED	Location	Roseanna Garcia
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:46:87
	Wireless NIC	7C:21:4A:CC:46:BF

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Mar 08, 2024 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Mar 08, 2024 11:01 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Mar 08, 2024 11:01 AM	hard drive priority was out of wack in bios, it was at very bottom? Changed their ssd to very top (highest priority) and windows booted up just fine afterwards.	Add Attachment
Jack Martinis	Mar 08, 2024 09:27 AM	**This is an outgoing email** Hi Roseanna, I need some additional information regarding service request #82711 Description: working remotely today and her laptop made a loud alert sound and screen is displaying an error message After looking at the attached screen shot, normally when I see this - this is typically a sign that the laptop is trying to download windows and fix itself after something went wrong. If you are unable to turn the laptop off all the way and get back to a normal windows login screen after turning it back on // if it just keeps going back to the screen you initially sent us, I believe this is something we would need to take a look at in person. Let me know if you are still having issues this morning and later on we could perhaps zoom call over your phone and maybe walk through a couple things to check on the laptop. -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Mar 08, 2024 08:22 AM	**This is an email** Good morning! I am working remotely today and when I turned on my work laptop, the screen was black for about a minute. I clicked Enter to see if it would wake up the laptop but it was still black. Then a Dell screen came up with a message I don’t recall what it said and it started making a load alert sound and I unplugged it bc I didn’t know what to do. I waited a couple minutes then plugged it in and turned it on and got this message. See attached photo. It isnt making the sound now. I can be reached at 213-810-5232. Thank you!	Add Attachment image0 (1).jpeg