Service Request Ticket - # 82715

Service Request Ticket - # 82715

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Service Request Information

CONTACT	Name	Nafziger, Alyssa	Date	Mar 08, 2024 11:16 AM
	Department	Student Success & Advising Office	Phone	14060
	Location		Email	nafzigera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211308 (opens in a new window)	Bldg/Room	SAC 133
	Service Tag	6170JL3	Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00DH	Location	Alyssa Nafziger
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:55:75
	Wireless NIC	7C:21:4A:CC:1B:2C

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Mar 15, 2024 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Mar 15, 2024 09:01 AM	said it has been fine. Closing ticket.	Add Attachment
Jack Martinis	Mar 13, 2024 02:47 PM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #82715 Description: Check if camera still shutting off I wanted to check if your camera was still shutting off after the couple of attempts we did to fix it. If it is too early to know for sure I can leave the ticket open, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 12, 2024 04:03 PM	After, I sent them the link to a 2018 monitor camera fix for their specific monitor, and I am hoping that this should be fixed. I will check back in with them to see how things went maybe towards the end of the week. If there are still issues -- dell monitor program w/ windows laptop to update monitors? as well, maybe try an external webcam if there is one laying around.	Add Attachment
Jack Martinis	Mar 12, 2024 04:01 PM	I was able to go over there - I swapped the monitor from the left to the right to make sure it wasn't the monitor, I changed the cable on the left side (the side with the problem) to make sure it wasn't the USB cable that connected the camera. I had the laptop run updates, of which it found a 2017 monitor update, and I disabled the internal webcam as well as the other webcam from the 2nd monitor (the one not in primary use).	Add Attachment
Jack Martinis	Mar 12, 2024 04:00 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jack Martinis	Mar 12, 2024 10:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Mar 11, 2024 04:53 PM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #82715 Description: Camera repeatedly shutting off during zoom, might need updates Would you be able to come into UCS any time this week to demonstrate these issues with a test zoom call? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 11, 2024 03:02 PM	*incoming* Good morning, My Zoom camera is still shutting off in the middle of my Zoom calls. I have had two meetings this morning where the camera shut off every couple minutes. Any assistance with this is appreciated!	Add Attachment
Jack Martinis	Mar 11, 2024 03:02 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jack Martinis	Mar 08, 2024 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Mar 08, 2024 03:26 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Mar 08, 2024 03:26 PM	she said she ran the updates, and a short zoom call she had worked fine and she will get back to me if there are any other issues on monday or so.	Add Attachment
Jack Martinis	Mar 08, 2024 12:04 PM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #82715 Description: Camera repeatedly shutting off during zoom, might need updates I would like to recommend trying some updates through windows update and dell command update - if you hit the windows search bar on your desktop, and type in windows update and dell command update, they both should come up with the respective updaters. If you could run both of those first, that would help us determine if it is an update issue or not. If you would like help finding these programs, we would be able to do a zoom call and I can show you where they are located. -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Mar 08, 2024 11:16 AM	Alyssa called reporting that her camera on her laptop keeps shutting off intermittently. She might need updates on her computer. Available next week usually 8-9 am or in the afternoons if you give her a heads up youre coming	Add Attachment